Senior Partner Solutions Engineer - EMEA
Senior individual-contributor pre-sales role enabling channel partners (telcos, GSIs, resellers, BPOs) in the Benelux countries and Germany to build CCaaS/CXA practices on the Talkdesk platform. Day to day: partner enablement, co-selling support, platform demos, and technical leadership around contact center integrations and Agentic AI (LLMs, RAG), with ~70% travel to partner offices.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector
- Business-level fluency in Dutch
- Professional fluency in English
- Excellent communication, presentation, and whiteboard session skills; able to lead advanced technical discussions and deliver compelling platform demos
- Experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs; understanding of partner-centric GTM in the Benelux market
- Proven ability to lead complex technical engagements as a subject matter expert without direct people management responsibilities
- Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP)
- Familiarity with Call/Message processing Proxies and Session Border Controllers
- Hands-on experience or strong familiarity with modern Agentic AI technologies, including practical application of LLMs for contact center and CX automation use cases
- Bachelor's degree in Engineering, Computer Science, MIS, or equivalent combination of education and relevant experience
- Ability to travel approximately 70% of the time across the Netherlands, Belgium, and Luxembourg, working primarily from partner offices
Nice to have
- German or French as a further language
Full description
The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (Telcos, Global Systems Integrators, Resellers and BPOs) across the Netherlands, Belgium and Luxembourg and Germany.
This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories.
Key Responsibilities
Partner Enablement & Practice Development
- Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap.
- Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution.
- Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion.
Co-Selling Support & Technical Leadership
- Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices.
- Customer Engagement: Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design.
- Solution Demonstration: Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem.
- Ecosystem Integration: Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors.
Strategic Contribution & Communication
- Voice of the Partner: Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests.