Senior Process Engineer (Remote) Philippines Only

The client is a health benefits platform serving individuals, families, and small businesses across all 50 states. The company acts as its own search engine, broker, and third-party administrator, offering Major Medical insurance and healthshare memberships alongside a consultative approach built around transparency and finding members the right plan at the right price.

We are hiring a Senior Process Engineer to extend our process engineering capability, not just our execution capacity. This is a genuinely autonomous role: you'll be pointed at a business area (claims, billing, enrollment, customer experience) and own the full cycle: diagnose, design using Six Sigma/Lean methodology, implement, and prove the result with a number.

You'll report directly to our EVP of Operations, a Six Sigma Black Belt himself, and work the same way, with the same toolkit, on real operational problems with real budget and real visibility.

What this role is not

• Not a role where someone else has already scoped the fix; you find root cause yourself
• Not a people-management role at the outset (though scope expands as trust and results build)
• Not a call center, inbound support, or scheduling role

Why this role

Real ownership of funded, meaningful projects, not a documentation or facilitation-only seat. A direct line to an EVP who applies Six Sigma at the executive level, and a clear path for scope to expand as trust builds.

Responsibilities

What independence actually means here

This is the single most important requirement, more important than certification level:

• You find and engage the right stakeholders yourself. No contact list handed to you.

• You diagnose the true root cause, not the symptom that got reported.
• You design the fix using DMAIC, 5 Whys, fishbone, process mapping, and validate it before you build.
• You implement it yourself, coordinating everyone across the company needed to make it real.
• You're given a target, not a detailed brief, and you're expected to produce a working result.

If you've only ever executed someone else's pre-scoped plan or facilitated someone else's workshop, this isn't the right seat. If you've independently run RCA and driven a fix from diagnosis through adoption, this is built for you.

What you'll actually own in the first 90 days

Five concurrent workstreams: two with a design already scoped for you to build (onboarding/communications rollout, proactive claims-status communication), and three where you diagnose from scratch (a full CX manual-process audit, a claims call-volume root-cause deep dive, and an open enrollment risk assessment). Yes, that's an aggressive load for a first 90 days; we say so directly, and there's a built-in Day 30 checkpoint to re-sequence honestly based on real velocity. We're not looking for someone who needs that spelled out in more detail than a target and a deadline.