Senior Product Manager - AI
Senior Product Manager at Front (Paris) owning Copilot — the AI assistant embedded in Front's customer-communication inbox. Day to day: set vision, strategy, and roadmap for AI features (summarize, draft, classify, route), lead end-to-end product development, and partner closely with engineering, design, data, and sales.
- Compensation
- €85K–€115K / yr
- Location
- Paris, France
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Product
- Posted
Skills
Must have
- 7+ years of experience in product management or related roles in a technology-driven environment
- Strong design thinking and systems thinking skills
- Excellent product intuition and taste
- Ownership mindset — responsibility for outcomes, not just output
- Customer empathy — ship improvements that address key customer pain points
- Excellent communication and collaboration skills, including managing senior and executive stakeholders
- Execution-oriented — comfortable managing many workstreams, prioritizing, and making trade-offs
- Demonstrated fluency with AI — has used or built AI tooling and understands AI product nuances
Full description
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026,Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where teams triage, collaborate, and resolve high-stakes customer communication. This role is central to Front’s strategy: embedding Copilot into the moments that matter most in the Inbox (summarize, prioritize, draft, classify, route, and learn) while maintaining the speed, quality, and trust required for customer-facing work. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact. This is a high visibility role that interfaces regularly with our executive team.
What will you be doing?
- Own the product vision, strategy, and roadmap for Front’s Copilot product, and how it can help our inbox users with their workflows. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product
- Lead end-to-end product development from problem definition through launch and iteration
- Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).
- Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.