Senior Product Manager
Senior Product Manager at Betsson Group in Malta who owns customer journeys and capabilities on the Player Account Management (PAM) platform — gathering customer feedback, defining and prioritizing requirements, and partnering with engineers and stakeholders to ship new features. Tools include Jira, Google Tag Manager, and Google Analytics; iGaming domain understanding is expected.
- Compensation
- Not disclosed
- Location
- Malta
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Must have
- Product and data-driven, with a good understanding of customer expectations and how to continuously improve products
- Shipping products and functionalities by partnering with engineers, designers, and other product leaders
- Problem-solving using data- and hypothesis-driven approaches
- Analyzing legal and regulatory requirements to ensure product compliance
- Giving demos and presentations to a broad audience
- Communicating and negotiating with stakeholders of various backgrounds
- Working with distributed teams across multiple locations
- Working with Jira, Google Tag Manager, Google Analytics or equivalent
- True agile mindset embracing changing requirements based on business needs and market opportunities
- Working in a fast-paced industry with several moving targets and expected flexibility
- Understanding the iGaming industry and player behaviours
- Willingness to travel occasionally to meet team members in various offices
Full description
Are you a Product Manager with a passion for i-Gaming, innovation, and a love for improving user experiences? We're looking for you to join our team and help us bring Betsson Group's vision "to provide the best customer experience in the industry" to life.
The Wow
As a Product Manager at Betsson Group, you will play a pivotal role within our Product Development department, focusing on our Player Account Management platform. Betsson’s PAM product team aims to empower the business with a player-centric, highly adaptable, and sustainable platform that delivers exceptional digital experiences, drives business growth, and ensures seamless customer interactions.
In this capacity, you will work in a dynamic, platform product team, collaborating closely with stakeholders to gather customer feedback and define, organize, and prioritize requirements. Your responsibilities will encompass taking ownership of multiple customer journeys and/or capabilities within the PAM platform, spearheading the delivery of new functionality and enhancements to existing features. This will entail close collaboration with other development teams and active engagement with stakeholders to ensure successful implementations.
Operating within a fast-paced and dynamic industry, this role presents exciting opportunities to work on innovative and cutting-edge products, contributing significantly to Betsson Group's ongoing success.
A taster of what you will be involved with:
- Working closely with the Head of the area and other product managers to define strategy and work towards Betsson Group’s vision of providing the best customer experience in the industry.
- Analyzing customer feedback, identifying potential opportunities, highlighting issues that might impact the player experience, & coming up with hypotheses based on findings.
- Conducting product and provider research to collect more insights and validate ideas.
- Partnering with architects, developers, and other stakeholders to define the customer experience, product specifications, and acceptance criteria.
- Working together with different areas to plan, prioritize and execute product improvements.
- Prioritizing user stories according to customer experience and business value.
- Analyzing improvements and deliverables retrospectively to evaluate the impact on business KPIs.
- Traveling occasionally to meet team members in various offices.
What we are looking for
- Being product and data-driven – having a good understanding of what our customers expect from our products, how it is performing, and how to continuously improve them.
- Shipping products and functionalities by partnering with engineers, designers, and other product leaders.