Senior Product Manager
Senior Product Manager at Hanwha Vision America owning cloud trust, compliance, and operations: the public service status site, the firmware/software update service for cameras, and SOC 2 Type II/GDPR programs. Leads distributed engineering teams in India and South Korea; remote within PST or based in Carlsbad, CA.
- Compensation
- Not disclosed
- Location
- Remote-US, Teaneck, NJ, US
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Product
- Posted
Skills
Must have
- 5+ years of product management, technical program management, or related experience in SaaS or cloud services
- Hands-on experience with SOC 2, GDPR, ISO 27001, or similar compliance and privacy programs, ideally including direct work with auditors and legal counsel
- Exceptional attention to detail and organizational skills, with a track record of driving work to completion
- Proven success leading offshore or distributed engineering teams, ideally in India and/or South Korea
- Excellent written and verbal communication skills for technical, non-technical, and executive audiences
- Comfort with ambiguity and ability to bring structure, priorities, and measurable goals to undefined problems
- Flexibility to attend late-night meetings with stakeholders in South Korea and India
- Willingness to travel locally and internationally up to 20%
- Must be based in PST and able to work Pacific Time Zone hours
Nice to have
- Video security or IoT industry experience
- Experience with cloud-based firmware update delivery, IoT or device fleet management, or vulnerability and CVE response
- Familiarity with status page, incident communication, or customer notification tools (e.g., Atlassian Statuspage)
Full description
Position: Sr. Product Manager – Cloud Trust, Compliance & Operations
Location: Carlsbad, CA, or Remote – Candidates must be based in the PST and able to work Pacific Time Zone hours
Hanwha Vision America (HVA), formerly known as Hanwha Techwin America (HTA), is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across various industry verticals, including retail, transportation, education, banking, healthcare, hospitality, and airports.
We are seeking a highly organized, detail-oriented Senior Product Manager to own a portfolio of high-impact initiatives that keep our cloud services trustworthy, compliant, and well-run. The ideal candidate combines product management discipline with strong program execution, thrives in ambiguity, and has a proven ability to drive distributed engineering teams across time zones to deliver complete, high-quality results.
This is a unique, cross-functional role. Your products will span customer-facing trust experiences, such as our service status website and maintenance notifications; our firmware and software update service for cameras and applications; and the internal programs behind them, including privacy, GDPR, and SOC 2 Type II compliance. You will also lead special projects as business priorities evolve. The scope will grow with you, so we are looking for someone who brings structure to undefined problems and follows every initiative through to closure.
Key Responsibilities:
- Service Status & Customer Communications: Own the roadmap for our public status website, including real-time service health, incident history, and proactive email notifications that inform customers about planned maintenance, incidents, and resolutions.
- Firmware & Software Update Service: Own the product strategy and roadmap for Hanwha Vision’s unified firmware and software update service, a platform for securely delivering cloud-based updates to cameras and applications. As the accountable Product Owner, define the requirements, business case, and priorities in partnership with Cloud Engineering and HQ R&D, including staged and percentage-based rollouts for standard releases, immediate fleet-wide pushes for critical and cybersecurity fixes, and version-aware upgrade paths that tell customers which update to take from their current firmware.
- Security Update Strategy & Release Quality: Drive the security-update strategy so Hanwha can respond quickly to critical vulnerabilities and CVEs in line with regulations such as the EU Cyber Resilience Act (CRA). Track adoption and support-call metrics to judge release stability and decide when to expand a rollout.