Senior Product Manager II on Axon 911, owning large cross-functional initiatives to achieve 'the perfect response' for emergency services. Day to day: define roadmaps, run customer research with 911 calltakers/dispatchers/responders, and deliver B2B/B2G SaaS products combining modern 911 infrastructure with an AI intelligence layer. Hybrid role, 4 days/week in Manhattan.
Compensation
$162.2K–$216.2K / yr
Location
New York, New York, United States
Work setup
Hybrid
Seniority
Senior
Employment
Not specified
Experience
5+ years
Category
Product
Posted
Skills
ai
backbone
ccpa
cloud
emergency-response
saas
user-research
Must have
5+ years of product management experience delivering large-scale, cross-functional projects in B2B or B2G SaaS
Experience building 0-to-1 products or scaling deeply technical products from 1 to 100
Creativity in developing new technologies, seeking 10x solutions
Technical acumen: collaborate with engineering and translate vision into actionable technical requirements
Strategic mindset: synthesize market research, user feedback, and data analysis into product strategy
Proven record building alignment across engineering, design, sales, and marketing
Adaptability and growth orientation in rapidly changing environments
Self-driven and empathetic; keep customer needs at the heart of decisions
Willingness to conduct onsite customer research (field ridealongs, 911 center sit-alongs)
Hybrid role: four days per week in the Manhattan office
Some roles may require legal eligibility to work in a firearms environment
Full description
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.
Position Overview
As a Senior Product Manager II at Axon 911, your mission is to achieve “The Perfect Response”. This means, we will be step by step through emergency response today, identify where there are gaps that lead to unnecessary loss of life or ‘unforced errors’, ideate on how to solve those challenges — either creating a product that fixes the issue OR create a new workflow/system that preventing that issue from even being possible.
You will be in charge of large, cross-functional initiatives that push the boundaries of communication and data-sharing for 911 telecommunicators, dispatchers, and responders. Specifically, you will:
Be your domain’s CEO: Do whatever it takes to get the mission accomplished — identify the summit we want to climb in your division, identify the limiting factor, ruthlessly prioritize against that limiting factor, and make meaningful strides towards the perfect response.
Lead Major Cross-Functional Projects: Plan and deliver complex features/products impacting multiple customer personas (field responders, 911 calltakers, 911 dispatchers, etc). Define clear goals, align teams on product vision, and ensure consistent, high-impact delivery.
Shape and Communicate Roadmaps: Establish product roadmaps that reflect company strategy, balancing competing priorities and securing stakeholder buy-in. Keep diverse teams focused on delivering outcomes that advance our mission.
Champion Deep Customer Understanding & Relationships: Conduct extensive customer research — go onsite for ridealongs in field responder vehicles, or sit-alongs in 911 centers. Develop deep relationships with emergency responders, conduct and synthesize extensive user research. Showcase the better future we are building, and rally to make that change a reality in the world. You will embed empathy and real-world needs into every decision.
Facilitate Stakeholder Alignment: Influence through clear articulation of the product vision, reconciling conflicting priorities and securing organizational commitment to drive large-scale projects forward.
Mentor and Develop PM Talent: Provide structured guidance to other product managers, sharing insights and lessons learned to enhance collective knowledge and leadership capabilities.
Drive Complex Initiatives: Tackle project blockers decisively, balancing speed with strategic impact. Keep cross-functional teams aligned on objectives and deliver on high-stakes deadlines.
Please note: This is a hybrid role, with an expectation of four days per week in our Manhattan office.
What Makes You a Great Fit
Extensive Product Management Expertise: You bring 5+ years of experience delivering large-scale, cross-functional projects in B2B or B2G SaaS environments, either building 0-to-1 products or scaling deeply technical products from 1→100.
Creativity: You are truly creative in your approach to developing new technologies. You do not just think 1+, you always look for the 10x in every situation and how to turn the problem upside down.
Technical Acumen: You’re adept at collaborating with engineering teams, translating high-level vision and product goals into actionable technical requirements.
Strategic Mindset: You excel at weaving market research, user feedback, and data analysis into coherent strategies that position products as market leaders.
Leadership & Collaboration: You have a proven record of building alignment across engineering, design, sales, and marketing teams, ensuring everyone is working toward a unified goal. This is no easy feat.
Adaptability & Growth Orientation: You thrive in rapidly changing environments, continuously iterating based on market and user feedback.
Self-Driven & Empathetic: You are you driven. You proactively identify opportunities. You do not wait. You inspire teams. You keep the customer’s needs at the heart of every decision.
There are few jobs that will have as direct of an impact on people’s lives. The products you develop here will directly save people’s lives every day across the 1000 cities Axon 911 works with. Join Axon 911 and shape the future of public safety.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Development Programs
And yes, we have snacks in our offices
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit .
Base Pay Range
$162,150—$216,200 USD
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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