Senior Product Manager, Integrations (Ad Platforms / CRM)
Senior Product Manager owning CallRail's ad platform (Google Ads, Microsoft, Meta) or CRM (Salesforce, HubSpot) integrations — leading strategy, roadmap, and delivery end to end with engineering and design, and building AI-powered setup, field mapping, and sync experiences. Hybrid role based in the Atlanta office with strong AI fluency expected.
- Compensation
- Not disclosed
- Location
- Atlanta, GA (Hybrid)
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Product
- Posted
Skills
Must have
- 5+ years of product management experience
- 2+ years focused on integrations, partner ecosystems, or platform-oriented work
- Demonstrated AI fluency in day-to-day practice (research synthesis, spec drafting, data exploration, prototyping)
- Track record of shipping B2B SaaS integrations end to end (CRMs, ad platforms, marketing automation, analytics, or communication tools)
- Strong technical fluency: reading API docs, reasoning about data models and auth flows, scoping edge cases (rate limits, sync behavior, failure modes)
- Experience managing complex product surfaces across partner APIs, webhooks, OAuth, and data syncing
- Experience building product surfaces that other product teams depend on, including negotiating roadmaps with peer PMs
- Ability to prioritize across business goals, customer needs, and technical feasibility and explain reasoning to engineers and executives
- Comfort working directly with Support, Sales, and Marketing
- Experience working in Agile teams with engineers and designers
- Excellent written and verbal communication skills
- Familiarity with Jira, Confluence, Miro, Looker, Fullstory, Figma
Nice to have
- Martech experience
- Hands-on ad platform measurement experience (offline conversion imports, value-based bidding, consent and privacy changes, signal loss/attribution)
- Hands-on CRM data model and lifecycle experience (lead/contact objects, custom fields, activity logging, syncing into customer workflows)
- Experience shipping an AI-powered feature to production and owning its quality, cost, and evaluation
- Experience with MCP, agent frameworks, or designing APIs intended for AI consumption
- Experience in marketing tech, communications tools, or call tracking ecosystems
- Background working with public APIs and/or developer experience tools
Full description
The Position
CallRail is looking for a Senior Product Manager to own one of our most important integration domains — either our ad platform integrations (Google Ads, Microsoft Advertising, Meta) or our CRM integrations (Salesforce, HubSpot, and the vertical systems our customers run their businesses on).
These integrations are where CallRail's data becomes real value for customers: closing the loop between a phone call and the ad that drove it, or pushing conversation intelligence into the system a sales team actually works in. You'll lead the strategy for your domain and own that surface end to end, and partner with the other integrations PM on the shared patterns — data sync, authentication, webhooks, and third-party APIs — so the portfolio stays coherent.
Your integrations are also the foundation other teams build on — including Voice Assist, where what our AI agents can do for a customer depends directly on what your integrations can read and write.
We're looking for someone who is genuinely AI-fluent — both in how they work and in what they build. The integration landscape is changing fast: platforms are exposing agent-accessible interfaces, customers expect setup and mapping to be intelligent rather than manual, and the PMs who move fastest are the ones using AI as a daily tool rather than a talking point. You don't need to be an ML engineer. You do need to reach for AI first and have opinions about where it helps and where it doesn't.
This role suits a self-motivated PM who thrives at both setting product direction and rolling up their sleeves to deliver results with engineering.
What You'll Do
Own your integration domain
- Define and own some of our largest core integrations, aligning them with business goals, customer needs, and strategic partnerships.
- Take the integrations customers already depend on past MVP — fill functional gaps, expand data coverage, and make them genuinely good rather than merely connected.
- Own how customers experience your domain: how they discover, connect, configure, and troubleshoot the integrations you're responsible for.
- Lead discovery with customers, partners, and internal teams to validate problems before scoping solutions.
Lead the strategy
- Lead the product strategy for your integration domain — synthesizing input from Partnerships, business strategy, and customer signal into a clear point of view, and driving alignment on it across the org.
- Partner with the other integrations PM on the shared design patterns every integration inherits — data sync, authentication, webhooks, and third-party APIs — and make sure the next integration is cheaper to build than the last.