Senior Product Manager
The Senior Product Manager will lead the Trust & Safety domain at Kleinanzeigen, developing strategies to prevent fraud and abuse using data-driven insights, machine learning, and automation. The role involves collaborating across engineering, legal, and operations teams to balance user safety with a seamless marketplace experience.
- Compensation
- Not disclosed
- Location
- Berlin, Germany
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Product
- Posted
Skills
Must have
- Strong product discovery and strategy skills
- Highly data-driven, with experience defining product metrics and analysing behavioural signals
- Experience working closely with Engineering and Data Science on technical products involving rules engines, risk models, machine learning, automation, or similar decisioning systems
- Proven ability to balance competing outcomes such as customer safety, false positives, user friction, operational effort, and business impact
- Strong people skills, able to align Product, Engineering, Customer Service, Legal, Privacy, and leadership
- Experience influencing product areas and customer journeys beyond your immediate team
- Strong communication skills
- Fluent in English
Nice to have
- 5+ years experience as a Product Manager for digital products, at senior level and in complex marketplace, platform, Trust & Safety, fraud prevention, identity, moderation, cybersecurity or a related
- German language skills
Full description
We are looking for a Senior Product Manager to own and shape theTrust & Safety domain. You will lead product initiatives that prevent fraud, abuse, and harmful behaviour, while ensuring that safety measures remain proportionate and do not create unnecessary friction for legitimate users.
You will partner closely with Engineering, Data, Customer Service, Legal, Policy, and other Product teams, turning complex and often ambiguous trust problems into clear product strategies and measurable outcomes. You will help evolve our Trust & Safety capabilities further towards proactive, data-driven prevention, using signals, automation, machine learning, AI and effective human-in-the-loop processes.
Responsibilities
What You’ll Do:
- Own product strategy and roadmap for key Trust & Safety capabilities related to content moderation domain, focusing on measurable improvements to customer safety and marketplace trust.
- Identify and prioritise opportunities to prevent fraud, abuse, and policy violations using behavioural signals, rules, machine learning, and other detection capabilities.
- Design effective interventions across the customer journey, including verification, restrictions, blocking, escalation and human review.
- Continuously improve Trust & Safety metrics, balancing prevention effectiveness with false positives, customer experience, operational cost, and business impact.
- Partner with Engineering and Data to develop scalable risk detection and decisioning capabilities and make pragmatic build-versus-buy and MVP-versus-target-state decisions.
- Work closely with Customer Service and Operations to improve investigation, moderation, and case-management tooling and reduce unnecessary manual work.
- Translate regulatory, policy, and operational requirements into scalable product capabilities in partnership with Legal and Policy stakeholders.
- Lead discovery across customer journeys and product areas, identify emerging risks, validate potential solutions, and turn insights into clear product requirements and priorities.
- Measure the impact of Trust & Safety interventions, learn from incidents and experiments, and continuously adapt the product strategy as fraud and abuse patterns evolve.
- Act as a senior product voice for Trust & Safety, helping teams across Kleinanzeigen incorporate trust, safety, and abuse prevention into their own product decisions.
- You will report to the Head of Product - Trust Platform Area
Requirements
Who You Are:
- 5+ years experience as a Product Manager for digital products, at senior level and in complex marketplace, platform, Trust & Safety, fraud prevention, identity, moderation, cybersecurity or a related field is preferred.
- Strong product discovery and strategy skills, able to turn ambiguous customer and business problems into clear priorities, hypotheses, and measurable outcomes.