Senior Product Manager, Revenue Systems
Senior Product Manager who owns and modernizes Infobase’s revenue systems (CRM, AMS, email, customer success) by leading build-vs-buy decisions, vendor selection, and integration to improve Sales, Marketing, and Customer Success workflows.
- Compensation
- Not disclosed
- Location
- Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- 10+ years
- Category
- Product
- Posted
Skills
Must have
- Bachelor’s degree in business, information systems, computer science, or a related field, or equivalent practical experience.
- 8–10+ years of progressive experience in product management, technical program management, revenue operations, or enterprise business systems.
- Demonstrated success leading complex, cross-functional technology initiatives end-to-end — discovery, requirements definition, vendor evaluation, implementation oversight, change management, and adopt
- Deep familiarity with CRM, customer success, and marketing automation platforms; prior vendor evaluation and SaaS implementation experience.
- Strong understanding of revenue operations workflows and customer lifecycle management in B2B subscription businesses.
- Strong data literacy: able to assess system integrations, diagnose data-flow breakdowns, and define reporting requirements without being a practitioner.
- Working fluency with AI-enabled tools and practical judgment about where AI (automation, predictive modeling, LLM-powered workflows) can be applied to real business problems.
- Exceptional written and verbal communication — equally effective presenting a strategic roadmap to the leadership team, facilitating requirements conversations with strong-willed stakeholders, and wor
Nice to have
- Experience in SaaS, subscription-based, or information services businesses; EdTech domain experience a plus.
- Hands-on experience with proprietary or custom-built systems operating alongside commercial SaaS.
- Hands-on experience implementing AI solutions in a business context.
- Working knowledge of business intelligence and reporting tools (e.g., Power BI).
- PMP, CSPO, or similar product/program management certification.
- Experience working in private-equity-backed or growth-stage companies and the operating disciplines that come with them.
Full description
Infobase exists to power informed decisions. For decades, schools, libraries, and institutions have turned to our resources to build information literacy and help learners develop the skills they need to succeed long after the classroom. We build the platforms and content that make that possible, and right now we're growing the team behind them.
The Senior Product Manager, Revenue Systems is a senior individual contributor who owns the solutions strategy for the internal systems that support Infobase’s revenue-generating teams — Sales, Customer Success, Renewals, and Marketing — including the in-house Account and Order Management System (AMS), the outbound marketing email platform (GreenArrow), the customer success platform (ChurnZero), revenue-centric reporting, and the tooling that will join them (most immediately, a CRM for the Sales organization). The role bridges business strategy and technical execution: partnering with business-line leaders to understand needs, proposing “what good looks like,” evaluating build versus buy, managing requirements definition for anything built internally, and leading vendor selection, onboarding, implementation, and integration for anything bought — through to user training, support, and adoption.
This is explicitly not an order-taker role. Infobase’s revenue technology has grown organically and the seams are showing; teams too often work around systems rather than through them. The Senior Product Manager is expected to be a strategic partner who proactively identifies opportunities, challenges inefficiency, and drives a coherent roadmap toward industry-standard tooling — accountable for ensuring revenue teams have the best tools, technologies, and business processes necessary to drive success, through a combination of internal engineering and third-party adoption.
Key Responsibilities
- Own and maintain a forward-looking, prioritized product roadmap for AMS and the connected revenue systems portfolio; ensure ongoing development reflects organizational priorities and industry best practices, and present progress and recommendations directly to ELT stakeholders.
- Serve as the primary technology partner and cross-functional liaison between revenue-generating teams (Sales, Customer Success, Renewals, Marketing), Finance, and the Technology organization.
- Partner with business-line leaders to understand workflows, diagnose capability gaps, and surface inefficiencies; bring forward proposals of what good looks like rather than waiting for requests.
- Assess current system capabilities against business requirements; identify gaps, redundancies, and enhancement opportunities across the portfolio.
- Translate stakeholder needs into clear, actionable requirements and prioritized feature backlogs for the internal engineering team; provide direction to developers and BI resources and remain accountable for the success of delivered solutions.