Senior Product Operations Manager

The Sr Product Operations Manager uses advanced analytics, process optimization, and cross-functional collaboration to improve product delivery, drive product decisions via data, operational efficiency, and business performance.

This role drives everything that makes product roadmaps executable: establishing operating cadence and governance frameworks, synchronizing roadmaps across product domains, running the day-to-day partnership with engineering and technical teams, and building the systems, processes, and rituals that enable disciplined delivery and sustained customer retention. They also play critical role in analyzing our products sales, utilization and pricing data to drive product and pricing strategies that maximize profitability and competitiveness.

This role is a strategic operating partner who builds and improves the operating model itself, owns cross-functional execution, represents product operations to executive leadership, and has the judgment to step into ambiguous problems and drive resolution. You will be a trusted operations partner to the Product Leadership team —the person they can hand a delivery blocker or organizational complexity to and trust it gets solved.

Reporting to the Director, Product Operations, this role requires someone with strong product operations discipline, engineering partnership experience, deep data and analytics acumen, and the executive presence to represent product health to senior leadership and board-level stakeholders.

Why This Role Matters

In a fast-moving, high-growth HCM organization, the difference between a high-performing product team and one that underdelivers comes down to operational discipline and a data driven understanding of our products health. Without it, roadmaps slip, engineering capacity is wasted on unplanned work, customer retention suffers, and leadership has no clear view of what's actually happening.

The Sr. Product Operations Manager builds and maintains the systems, processes, and accountability that prevent this. You establish sprint planning rituals, roadmap governance, release readiness criteria, go-to-market coordination, and defect management discipline. You synchronize work across multiple product domains so dependencies don't silently break roadmap commitments. You partner with engineering to ensure capacity planning is realistic and delivery quality is high. You give executive leadership an honest, real-time view of what's in flight, what's at risk, and what needs to change.

The Sr. Product Operations Manager is the champion of product data, capturing and interpreting product purchasing and utilization data. This is critical in understanding current product health and empowering data driven decision making related to product strategy and roadmap.

This role is how a product organization scales from heroic individual efforts to predictable, sustainable, high-impact delivery. CoAd is competing to lead the HCM market, and this position is critical to getting there.