Senior Product Owner (Personal Finance Platform)
Hands-on Senior Product Owner for Trusting Social's Personal Finance Platform (a 'Personal Banker' for Vietnamese consumers), turning product direction into user stories, PRDs, and shipped features ahead of a Q4 2026 launch. Day to day: customer research, requirements craft, launch coordination, and metrics — with mandatory daily AI-tool and AI-workflow usage.
- Compensation
- Not disclosed
- Location
- Ho Chi Minh City, Vietnam
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Product
- Posted
Skills
Must have
- Passion for solving customers' real financial pains; empathy for mass-market and underbanked consumers
- 2–4 years as product owner, associate product manager, or business analyst on consumer-facing digital products
- Strong requirement craft: user stories, acceptance criteria, edge-case thinking, UAT discipline
- Comfort with data: pull and interpret product metrics (SQL a plus), back decisions with evidence
- Proven execution and coordination across engineering, design, and data teams
- Strong daily fluency with AI tools and appetite for AI-augmented workflows
- Fluent Vietnamese and English
- Use multiple AI tools every day, choosing the right tool per task and adapting quickly to unfamiliar setups
- Build own prompts and reusable multi-step AI workflows for spec-writing, analysis, and testing
- Verify AI output against source data and know when not to trust AI
- Appetite and trajectory to grow into orchestrating AI agents and people in delivery flow
Nice to have
- Domain experience in consumer finance, e-wallets, or large-scale digital products
- Participation in a zero-to-one product launch
- Hands-on experience building AI prompts, agents, or multi-step workflows
Full description
Our vision is to build a Personal Banker for every Vietnamese citizen - an intelligent, empathetic, and always-available financial companion that helps ordinary people borrow, repay, and manage money affordably and with dignity. The Personal Finance Platform you will help build is the first step toward that vision.
How we work with AI
Trusting Social builds AI-powered lending in partnership with banks and financial institutions, and owns the full AI lending stack - fraud prevention, credit scoring, risk-based pricing, real-time integrations, and an AI agent. Just as important, we are remaking every team as a human–AI fusion: people set the direction and hold the judgment, while AI carries the analytical and execution load. In this role you will work alongside AI agents every day, and you will be expected to get more done, faster, because of how well you use AI.
About the role
You will join the product squad building the Personal Finance Platform, working directly with the Product Lead to ship the first launch in Q4 2026. This is a hands-on execution role: you turn product direction into detailed requirements, working software, and measurable outcomes.
What You'll Do
- Deep customer insight - continuously researching the financial pains, behaviours, and unmet needs of mass-market Vietnamese consumers, and turning them into product decisions.
- The end-to-end customer experience across the platform - making every journey simple, transparent, and trustworthy for first-time and underbanked users.
- Market and competitive awareness - tracking the consumer-finance market, competitor moves, and regulation, and keeping the product direction up to date.
- Feature discovery and detailed requirements - user stories, acceptance criteria, and PRDs - for your assigned journeys on the Personal Finance Platform.
- Launch execution - coordinating day-to-day with engineering, design, data, risk, and bank-partner counterparts to hit launch dates.
- Feature-level metrics - instrumenting, tracking, and reporting adoption and funnel performance, and proposing iterations from the data.
- Daily AI leverage - using AI tools to accelerate spec-writing, analysis, and testing, and verifying AI output against source data.
- Clear, timely communication to the squad and the Product Lead on progress, blockers, and trade-offs.
What We're Looking For
- A genuine passion for solving customers' real financial pains, and empathy for mass-market and underbanked consumers.
- 2–4 years of experience as a product owner, associate product manager, or business analyst on consumer-facing digital products.