Senior Product Support Specialist

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years old

About the team: The Alternative Product Support Team provides process and application development and support to Alternative Fund Accounting, Fund Administration, Depositary and Transfer Agency teams. As a key member of this group, the specialist will be working closely with internal business teams to analyze business processes, process static data requests, provide support, document procedures and create and execute implementation plans. The individual will work both independently and as part of bank-wide project teams to actively analyze department needs and increase operational efficiency.

Some of your key responsibilities include:

• Supporting Accounting and Consolidation systems
• Static data maintenance
• Prepare, review, and maintain business requirements documentation
• Create and execute User Acceptance Testing plans and scripts
• Develop and maintain operational procedures and process documentation
• Act as Security Coordinator for supported applications, ensuring appropriate access controls, compliance with security requirements, and support for audit and governance activities
• Participate in team and interdepartmental projects, including the evaluation and implementation automation solutions (e.g., Microsoft Copilot)
• Understand impact of work product and potential risks; attention to detail is critical

Qualifications:

• Current or former student in a relevant field such as accounting, business, finance, economics
• 1+ year prior accounting/consolidation, application support, business analyst or QA analyst experience preferred
• Advanced working knowledge of Excel
• Basic knowledge of accounting
• Prior involvement or experience working on financial services systems and projects preferred
• Ability to complete duties as assigned under minimal supervision
• Ability to work with business users (accounting department) and system personnel in a team environment.
• Prior experience with Oracle EPM and/or eFront (FrontInvest) system as a plus

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance