Senior Program Manager - Business Operations

About the Role:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Business Operations Program Manager serves on a small center-of-excellence team supporting the Optum Growth Office and Office of the CEO. Acting as the operational backbone of the Monthly Business Review (MBR) process, the role drives accountability, mitigates risk, and ensures senior leadership is equipped with high quality, timely, and decision ready content.

Primary Responsibilities:

• Develop, own and manage end-to-end project plans for the comprehensive Optum Rx Monthly Review Cycle, managing activity across Optum Rx, Optum Growth and Optum/UHG corporate MBR forums.

• Define and manage MBR milestones, owners, dependencies and timelines, ensuring disciplined planning and consistent, on-time delivery of all materials across multiple stakeholders.

• Own creation, governance and version control of all MBR meeting artifacts, including calendars, templates, attendee lists, and documentation standards.

• Consolidate business unit MBR material inputs into cohesive, executive-ready pre-read materials that clearly articulate objectives, decisions, risks and progress against open action items.

• Own preparation and ongoing maintenance of CEO MBR prep materials, coordinating closely with executive assistants to ensure timely production and delivery.

• Compile clean notes from Optum Rx MBRs into executive-ready action items and meeting summaries and facilitates appropriate review and approval prior to distribution.

• Respond to ad-hoc executive office and leadership request by synthesizing Optum Rx and Optum Growth performance, pipeline and client data into actionable insights, leveraging SFGO and additional research.

• Lead and manage a team of global program managers as part of the OGA Growth Center of Excellence, providing clear direction, prioritization, coaching and performance management.

• Establish standard operating models, capacity planning, and quality standards across the COE to ensure consistent, scalable and high-quality delivery.

• Partner with senior leaders to align COE priorities to enterprise needs, ensuring accountability, clear ownership and delivery against commitments.

Required Qualifications:

• 15+ years of experience in project or program management delivering complex, cross-functional work in a global or enterprise environment.

• 5+ years of people management experience, including leading and developing teams in a matrixed model.

• Experience supporting U.S-based leaders and working effectively across time zones.

• Proficiency with SalesforceGo CRM.

• Proficiency with core productivity tools (Microsoft Suite) and ability to manage trackers, documentation and operational artifacts at scale.

• Proven excellent written and verbal communication skills.

Preferred Qualifications:

• Experience supporting executive office functions, including preparation of pre-reads, briefing binders and leadership talking points.

• Proven skill in analytics and data insights, including translating data into executive-level narratives.