Senior Program Manager, Business Transformation & Enterprise Systems Implementation (Oracle Utilities)
Senior Program Manager leading a multi-year utility business transformation implementing Oracle Utilities Customer Cloud Service (CCS) and Work and Asset Cloud Service (WACS). Oversees governance, process redesign, budgets, vendors/system integrators, and stakeholder alignment across customer service, billing, field operations, finance, and regulatory workstreams. Contractual role.
- Compensation
- Not disclosed
- Location
- Sicklerville, Camden County
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- Bachelor's degree in Business, Information Technology, Project Management, or related discipline
- 10+ years progressive experience leading large-scale business and technology transformation initiatives
- 5+ years program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations
- Experience leading complex ERP/enterprise application implementations within Natural Gas, Electric, Water, or other regulated industries
- Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams
- Experience leading business process improvement initiatives utilizing Lean, Six Sigma, BPM, or similar methodologies
- Experience managing third-party vendors, system integrators, and consulting organizations
Nice to have
- Master's Degree preferred (MBA, MIS or similar)
- Project Management Professional (PMP) certification
- Lean Six Sigma Green Belt or Black Belt
- Prosci Change Management Certification
- Understanding of customer service operations
- Understanding of billing and collections
- Understanding of meter-to-cash processes
- Understanding of work and asset management
- Understanding of regulatory compliance requirements
- Understanding of field service operations
- Understanding of emergency response processes
- Understanding of utility customer experience
Full description
Job Id : CLI-46016-7
Job Type: Contractual
We are seeking an experienced Senior Program Manager to lead a large-scale business transformation and process improvement initiative focused on the implementation of Oracle Utilities Customer Cloud Service (CCS), Oracle Utilities Work and Asset Cloud Service (WACS), and related utility business systems. This strategic leadership role will oversee the planning, execution, governance, and successful delivery of a multi-year transformation program impacting customer service, billing, work management, field operations, finance, and regulatory processes.
The ideal candidate combines deep expertise in business process transformation with experience leading complex ERP/enterprise application implementations within Natural Gas, Electric, Water, or other regulated industries. They must be equally comfortable engaging with executive leadership, business stakeholders, and technical teams to ensure delivery of both technology and business value.
Requirements:
Required Qualifications
Education
- Bachelor’s degree in Business, Information Technology, Project Management, or related discipline.
- Master's Degree preferred (MBA, MIS or similar).
Experience
- 10+ years of progressive experience leading large-scale business and technology transformation initiatives.
- 5+ years of program management experience delivering complex ERP, CIS, CRM, billing, or enterprise system implementations.
- Demonstrated experience managing multi-million-dollar programs with multiple workstreams and cross-functional teams.
- Experience leading business process improvement initiatives utilizing Lean, Six Sigma, Business Process Management (BPM), or similar methodologies.
- Experience managing third-party vendors, system integrators, and consulting organizations.
Desired Certifications
- Project Management Professional (PMP)
- Lean Six Sigma Green Belt or Black Belt
- Prosci Change Management Certification
Candidates with understanding of the following will be preferred:
This role is ideal for a transformational leader who can bridge business operations, utility processes, and enterprise technology implementation to deliver sustainable organizational outcomes. Candidates with understanding of the following will be preferred:
- Customer service operations
- Billing and collections
- Meter-to-cash processes