Senior Program Manager, Commercial Transformation

Job Description

• Lead the end-to-end delivery program of a major commercial transformation shaping the future of Qantas’ fare offering
• Act as the program's driving force, bringing together cross-functional design, build, and business teams to deliver a complex, enterprise-wide rollout.
• Drive a multi-year program of work, managing continuous iterative releases as we evolve toward Modern Airline Retailing.
• Full-time permanent position located at our Mascot head office

The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience, broadening our business and achieving what was thought impossible. This allows us to stand strong as the Qantas Group.

As the Senior Program Manager, you will lead the end-to-end delivery of Qantas’ Fares transformation program, ensuring each phase is implemented on time, within scope and budget, and aligned with the approved business case. You will ensure the end-to-end solution is robustly designed to meet commercial requirements, before translating those requirements into an integrated delivery plan that coordinates the build, testing, release readiness, launch and transition to business-as-usual operations across all customer, distribution, operational and technology touchpoints.

Working across Commercial, Technology, Digital, Loyalty, Distribution, Airports, Contact Centres and Operations, you will bring a broad group of stakeholders and delivery teams together behind a single, sequenced plan. You will lead program governance, critical-path planning, risk and change control, vendor performance and operational readiness, while guiding a matrixed team of workstream leads and business analysts to deliver sustainable outcomes and support Qantas’ progression towards Modern Airline Retailing.

What you’ll bring to the role:

• 10+ years’ experience in program or delivery management, with a proven track record delivering large-scale, cross-functional transformation programs.
• Demonstrated experience leading major technology implementations or complex product launch programs, ideally within aviation, complex retail, or enterprise e-commerce environments.
• Strong capability across integrated delivery planning, critical-path management, dependencies, risk, scope and change control.
• Experience driving operational readiness and business change management across frontline environments (e.g., Contact Centres, Airports) to ensure successful adoption and minimal disruption at launch.
• Experience managing program budgets, business cases, third-party vendors and delivery partners.
• Strong technical fluency and the ability to coordinate design, build, testing and integration across multiple systems and platforms.
• Experience applying agile and waterfall delivery methodologies within complex, multi-component programs.
• Exceptional stakeholder management and influencing skills, with the ability to align broad stakeholder groups and navigate competing priorities.
• Experience leading matrixed teams, including workstream leads, business analysts and cross-functional resources.
• A degree-level qualification, with program or project management certification such as PMP, PRINCE2 or agile considered desirable.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close Monday 9 November 2026.