Senior Program Manager, Creative Ops
Leads high-visibility brand campaigns at Whatnot, sitting between Creative, Marketing, and Catex teams — building project plans, sequencing creative work and resources, and driving stakeholder alignment from kickoff through launch. The core work is program/project management of creative production, not hands-on engineering.
- Compensation
- Not disclosed
- Location
- San Francisco, CA
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Project management
- Posted
Skills
Must have
- 6+ years of experience in creative, marketing, or design program management
- Track record of leading complex, integrated campaigns with multiple workstreams, stakeholders, and dependencies
- Strong creative production fluency from brief and concept through reviews, production, and launch
- Exceptional prioritization and project management instincts; able to keep several initiatives moving at once
- Clear communication and strong relationship-building skills
- Comfort with ambiguity and independent ownership
- Operational and analytical judgment; uses data to measure progress and improve team workflows
- Experience managing vendors and contractors
- Must live within commuting distance of the San Francisco, Seattle, Los Angeles, or New York City hubs
Nice to have
- Experience at a high-growth consumer company, marketplace, or creator-focused platform
Full description
🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role
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We’re looking for a Senior Creative Operations Program Manager to lead large, high-visibility campaigns across the Whatnot brand. This person will sit at the center of Creative, Marketing, and Catex teams, bringing structure to complex initiatives, aligning stakeholders, and keeping work moving from kickoff through launch. You’ll manage multiple priorities at once, anticipate risks, and ensure the team has the clarity and resources needed to deliver great creative work.
What You’ll Own:
- Campaign program leadership. Lead multiple complex, high-visibility campaigns from kickoff through launch. Build clear project plans that align stakeholders around scope, milestones, owners, approvals, dependencies, and deliverables.
- Prioritization and resourcing. Partner with creative leadership to evaluate incoming requests, sequence work, and focus the team on the highest-impact priorities. Maintain a clear view of capacity and flag when timelines, scope, or resources need to shift.
- Cross-functional alignment and decision-making. Bring Creative, Marketing, and partner teams together around shared goals and clear expectations. Lead working sessions and reviews that drive timely decisions, establish ownership, and keep work moving.
- Communication and relationship building. Build trust through clear, thoughtful communication tailored to different audiences. Navigate complex interpersonal dynamics with empathy and confidence while contributing to a collaborative, solutions-oriented team culture.
- Risk and dependency management. Anticipate challenges, identify critical dependencies, and surface tradeoffs early. Resolve blockers before they put timelines, budgets, or creative quality at risk.