Senior Program Manager – OCI Metering
- Compensation
- Not disclosed
- Location
- Nashville, TN, United States
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years of professional experience in program management, business operations, or related roles, with demonstrated success driving cross-functional initiatives, improving operational processes, and c
- Experience managing complex programs involving multiple cross-functional teams and competing priorities.
- Demonstrated ability to influence stakeholders and drive execution without direct authority.
- Experience defining, implementing, and improving operational processes across technical or business organizations.
- Understanding of billing processes, including the ability to collaborate with technical, business, and finance stakeholders to investigate and resolve billing challenges.
- Strong program management capabilities, including milestone tracking, dependency management, risk identification, and stakeholder communication.
- Ability to establish and manage an effective rhythm of business, including operational reviews, status reporting, and follow-through on critical actions.
- Strong problem-solving, organizational, and communication skills, with the ability to navigate ambiguity and drive results.
Nice to have
- Experience working in cloud infrastructure, cloud services, metering, usage-based billing, or related technical environments.
- Familiarity with cloud consumption models, billing workflows, or revenue-related operational processes.
- Experience using AI agents, automation tools, or AI-enabled workflows to improve operational efficiency.
- Experience automating recurring business processes such as operational reporting, hiring status tracking, and action-item management.
Full description
Location: Nashville, TN — onsite 5 days/week. Relocation assistance is available; this is not a remote position.
Work Authorization: Visa sponsorship is not available for this position.
OverviewOracle Cloud Infrastructure (OCI) is seeking a Senior Program Manager to drive critical programs and operational initiatives within the OCI Metering team.
In this role, you will collaborate across engineering, product, business operations, and finance teams to deliver complex initiatives, establish scalable operational processes, and resolve billing challenges for OCI's strategic customers.
You will be responsible for driving predictable execution across multiple Metering and Billing initiatives, establishing effective operational processes, and improving visibility, coordination, and accountability across teams. You will play a key role in unblocking complex billing issues for strategic customers, building trusted cross-functional relationships, and identifying opportunities to simplify manual processes through automation.
The ideal candidate is a highly organized, execution-focused program manager who thrives in a complex environment, brings cross-functional teams together, and influences outcomes without direct authority.
Why OCI?
Oracle Cloud Infrastructure provides the cloud infrastructure and services that power mission-critical workloads for customers around the world.
OCI Metering plays an important role in supporting cloud usage tracking, billing operations, and customer experience.
This role offers the opportunity to work at the intersection of cloud technology, business operations, and customer impact, driving programs that improve operational efficiency and support OCI's business.
Key Responsibilities
- Program Execution: Lead and coordinate multiple programs across OCI Metering and Billing, ensuring clear ownership, milestones, dependencies, and timely execution.
- Cross-Functional Collaboration: Partner with engineering, product, finance, and business stakeholders to resolve complex challenges, remove blockers, and deliver critical initiatives.
- Rhythm of Business (ROB): Own and continuously improve operational cadences, business reviews, status reporting, action tracking, and leadership visibility into key priorities.
- Strategic Customer Billing: Partner with technical, business, and finance teams to investigate, coordinate, and resolve billing issues impacting OCI's top strategic customers.
- Process Development and Improvement: Design, implement, and optimize processes supporting critical organizational functions, including hiring coordination, operational tracking, and cross-team execution.