Senior Program Manager - Quality
- Compensation
- Not disclosed
- Location
- Everett, WA, United States
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Project management
- Posted
Skills
Must have
- Expert knowledge of process-based management systems and organizational process design principles.
- Extensive knowledge of: ISO 9001 Quality Management Systems ISO 14001 Environmental Management Systems ISO 45001 Occupational Health & Safety Management Systems Integrated Management Systems (IMS)
- Strong understanding of ISO 9001 Clause 4.4 process definition requirements and process interaction methodologies.
- Demonstrated experience facilitating cross-functional process definition workshops and process mapping initiatives.
- Experience developing: Process architectures Process interaction maps Turtle diagrams Process governance frameworks Documented information structures
- Knowledge of risk-based thinking, internal auditing, corrective action systems, management review processes, and continual improvement methodologies.
- Bachelor's degree in business, engineering, or a related field.
- 10+ years of demonstrated experience designing, implementing, auditing, or consulting on ISO-based management systems and leading enterprise business transformation initiatives that delivered measurab
- ISO 9001 Lead Auditor certification from IRCA, Exemplar Global, or equivalent accredited training body, with demonstrated experience leading internal, external, certification, surveillance, or recerti
- Working knowledge of management system certification processes and third-party certification body audit practices.
- Demonstrated experience developing enterprise process architectures, core and key process interaction maps, process ownership frameworks, and process turtle diagrams within a global organization.
- Experience implementing or integrating Quality Management Systems (ISO 9001), Environmental Management Systems (ISO 14001), and Occupational Health & Safety Management Systems (ISO 45001) into a unifi
- Willingness to travel ~15% of the time and work effectively with team members across global time zones.
Nice to have
- Proven success leading enterprise-wide management system transformations, process excellence initiatives, or business operating model redesigns involving diverse global stakeholders.
- Experience working within Quality, Environmental, Health & Safety, or related management systems, with a demonstrated understanding of how effective, integrated management systems drive business perfo
- Exceptional facilitation and internal customer / client relationship management skills.
- Experience supporting ANAB-accredited multi-site certification programs and familiarity with ISO 17021-1 requirements.
- Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
Full description
Are you a strategic systems thinker who understands that a well-designed Integrated Management System is more than a certification requirement and can be a competitive business advantage? Do you have a passion for helping organizations define and optimize business processes that improve customer satisfaction, reduce risk, increase operational effectiveness, and drive measurable business results? Are you a trusted advisor and engaging facilitator who excels at bringing diverse stakeholders together to define, improve, and sustain enterprise processes? If so, you may be an exceptional candidate for Fluke Corporation's Senior Program Manager, Global Integrated Management Systems and Process Excellence.
Position Summary
The Senior Program Manager, Global Integrated Management Systems and Process Excellence reports to the Global Director Quality, EHS&S, and Regulatory Compliance and is responsible for leading the Fluke Corporate strategic definition, development, implementation, governance, and continual improvement of Fluke's Corporate Led Global Quality and Integrated Management System (Q/IMS). This role will serve as the program leader for the organization's transition and ongoing global conformance to ISO 9001:2026 and will partner closely with the Environment, Health, Safety & Sustainability (EHS&S) leadership to develop, implement, and maintain an integrated management system that conforms to the requirements of the current versions of ISO 9001, ISO 14001, and ISO 45001.
The position is responsible for facilitating cross-functional engagement and process definition with global process owners to define, document, standardize, and improve business processes leveraging systems thinking and adoption of an integrated process approach in accordance with ISO 9001:2026. This includes establishing the organization's process architecture, developing core and key process interaction maps, documenting process inputs and outputs through turtle diagrams, and determining the documented information necessary to effectively operate, maintain, and improve business processes.
The successful candidate will drive enterprise-wide process development, implementation, maturity, management system effectiveness, operational excellence, and risk-based thinking working in collaboration with business process owners while ensuring management systems support the organization's strategic objectives and applicable legal, regulatory, customer, and stakeholder requirements.
Key Responsibilities Integrated Management System (IMS) Leadership
- Lead the design, development, definition, implementation, governance, and continual improvement of the company's Integrated Management System (IMS).
- Partner with Global Business Process Owners, including EHS&S leadership, to develop, deploy, and sustain a unified management system that initially integrates Quality Management, Environmental Management, and Occupational Health & Safety requirements.