Senior Programme Manager - Delivery Operations
Owns and evolves Dyson's end-to-end creative/design operating model at its Malmesbury campus — defining workflows, governance and standards, translating business needs into platform requirements with IT, and leading cross-functional change so creative, design, production and marketing teams deliver content at speed and scale.
- Compensation
- Not disclosed
- Location
- United Kingdom - Malmesbury Office
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Must have
- Significant experience in Creative Operations, Design Operations, Marketing Operations or Business Transformation
- Proven experience designing and implementing operating models and ways of working
- Strong understanding of creative, design, production and content delivery processes
- Experience leading large-scale change programmes and driving organisational adoption
- Experience operating across complex stakeholder environments
- Strong facilitation, communication and influencing skills
- Ability to translate strategic objectives into practical operational frameworks
- Experience defining business requirements for technology-enabled change
Nice to have
- Experience with Design Systems and Design Operations functions
- Experience with creative workflow, asset management or collaboration platforms
- Understanding of content supply chains, localisation and production processes
- Experience with AI-enabled operating models and workflow automation
- Experience working with global agencies, suppliers and technology partners
Full description
About the Role
The Creative Operations & Design Ops Lead is responsible for defining and embedding Dyson's future creative operating model.
As Dyson continues to evolve how content is created, managed and activated, this role will establish the processes, governance, standards and ways of working that connect creative, design, production, technology and marketing teams into a single delivery ecosystem.
Acting as the business owner for Design Operations, the role will shape how work moves from brief through to activation, ensuring teams are aligned around common standards, designs systems, efficient workflows and scalable delivery models. This role will bridge the gap between creative teams and technology platforms, translating business needs into operational requirements and ensuring new capabilities deliver meaningful organisational change.
Working in close partnership with:
- Technology, Operations & Innovation Lead - which owns technology, innovation and production capability strategy
- Head of Resourcing – which owns the management of resource application
- Head of Design – which owns what good looks like from a creative perspective
- Design System Lead – which owns the resource to build our design system
This position will own the operating model, adoption and change management required to ensure technology, people and processes evolve together.
Key Responsibilities
Creative Operating Model Ownership
- Define and continuously evolve Dyson's end-to-end creative operating model.
- Establish scalable workflows spanning briefing, planning, creation, review, approval, localisation and activation.
- Create governance frameworks, standards and performance measures that improve consistency and efficiency.
- Drive simplification of complex workflows and reduce unnecessary operational friction.
- Ensure clear ownership, accountability and decision-making throughout the content lifecycle.
Design Operations Leadership
- Act as the business owner for Design Operations across Dyson Marketing.
- Define requirements for design systems, templates, asset standards and reusable content frameworks.
- Drive adoption of common tools, workflows and governance across creative and design teams.
- Develop operational frameworks that enable content to be created once and adapted at scale.
- Ensure Design Operations capabilities support long-term business and creative objectives.