Senior Relationship Banker

Relationship Banker Senior

The Relationship Banker Senior is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.

This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center location based on staffing needs.

Position Responsibilities:Marketing Activities:

• Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities.

• Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

• Act as a digital ambassador to transition customers to digital solutions.

• Initiate quality financial wellness conversations to add value to customers relationships.

• Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.

• Assist in community awareness events to increase bank outreach and foster new business relationships.

• Effective utilization of converge for customer relationship management.

Operational Risk:

• Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.

• Ensure compliance and completion of necessary compliance related training.

• Impact the operational and risk activities and related results for the RB role within the Banking Center.

• Adhere to all Banking Center Risk Assessment and Compliance Standards.

• Control and mitigate losses by following policies and procedures.

Customer Experience Management:

• Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.

• Lead and oversee banking center activities in the absence of Banking Manager. Consistently assess needs and add value to customers and prospects.

• Educate and fulfill customer requests, routine and complex.

• Resolve customer complaints.

• Maintain and add value to deepen existing relationships.

• Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

• Must successfully complete Comerica Platform Training Program.

• Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

• Perform routine Teller transactions as needed.

• Maintain customer confidence and protects bank operations by keeping information confidential.

Partnership:

• Consistently impact the efforts that improve Banking Center Collaboration.

• Identify opportunities to add value to customers by introducing them to partners.