Senior Salesforce Administrator

Skills

• ai
• apex
• api
• automation
• data-quality
• oop
• salesforce
• soap
• soql
• unit-testing

Must have

1. Manage day-to-day Salesforce administration, including users, permissions, fields, objects, page layouts, record types and general platform configuration.
2. Support business users with Salesforce-related queries, issues and change requests.
3. Build, maintain and troubleshoot Salesforce Flows to support business processes and improve efficiency.
4. Work with stakeholders to understand business requirements and translate them into practical Salesforce solutions.
5. Manage a mixture of BAU administration, support activity and project-based Salesforce work.
6. Support ongoing platform improvement, standardisation and change initiatives.
7. Create and maintain reports and dashboards to support business users and improve visibility of key information.
8. Support data quality and general Salesforce data management activities.
9. Troubleshoot Salesforce issues and work with the wider technical team where more complex support is required.
10. Support the implementation of new functionality, configuration changes and process improvements.
11. Assist with Salesforce migration or consolidation activity where required.
12. Carry out appropriate testing of configuration and process changes before they are handed over for wider business testing.
13. Work closely and communicate confidently with Salesforce engineers, technical leads, business analysts and support functions, managing stakeholders effectively and escalating more complex development
14. Use Salesforce data tools, and SOQL where appropriate, to support troubleshooting and investigation.
15. Maintain clear documentation for key changes, processes and configurations.
16. Collaborate effectively and communicate clearly with colleagues across multiple international regions and time zones, working independently without requiring close day-to-day supervision.
17. Manage priorities independently while keeping the wider team informed of progress, risks and blockers.
18. Remain calm and professional when dealing with urgent issues or business-critical support requirements.

Nice to have

1. Experience creating and maintaining Salesforce reports and dashboards, with a good understanding of data quality and data management.
2. Experience supporting and administering complex Salesforce environments across multiple teams or business units.
3. Ability to independently manage BAU administration alongside project-based Salesforce work.
4. Ability to understand business requirements and translate them into practical Salesforce configuration and process improvements.
5. Deeper Apex development experience beyond trigger basics, including object-oriented programming, governor limits and unit testing, or the ability to understand and work with existing Apex code.
6. Experience supporting Salesforce consolidation or migration programmes.
7. Experience working within large, international or multi-entity organisations.
8. Familiarity with Salesforce deployment and release management practices.
9. Exposure to Salesforce AI capabilities or agent-based automation.
10. Salesforce Administrator certification strongly preferred, with Advanced Administrator or Platform App Builder certification advantageous.

Full description