Senior Salesforce Functional Analyst(QA)
Senior Salesforce Functional Analyst (QA) based in India who designs and executes test plans for business-critical Salesforce solutions supporting clinical research, translates requirements into user stories, and handles declarative configuration (Flows, validation rules, Lightning pages) across the Agile lifecycle. Requires 5+ years of Salesforce experience with a QA/business analysis focus.
- Compensation
- Not disclosed
- Location
- India
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Qa
- Posted
Skills
Must have
- Bachelor's degree and Salesforce Administrator Certification
- At least 5 years of hands-on Salesforce experience with focus on business analysis, QA, and system/integration testing
- Strong understanding of Salesforce architecture, data models, business processes, and security principles
- Knowledge of the full sales lifecycle (lead generation, RFPs, contracts, work orders, scope changes)
- Practical experience administering Sales Cloud, including security, declarative configuration, reports, dashboards, and data management
- Proficiency with Flow, approval processes, validation rules, Lightning record pages, Data Loader, and Workbench
- Proven ability to create and execute test plans, test cases, and scripts, with Salesforce automation tools such as Selenium, Provar, or Copado Robotic Testing
- Familiarity with API testing tools and techniques
- Experience with Agile methodologies and delivery tools such as Jira
- Strong Microsoft Excel skills (data cleansing, manipulation, formulas, dataset comparisons)
- Excellent analytical, problem-solving, organizational, and communication skills
- Availability to work 12 PM to 9 PM IST and support scheduled weekend releases
Nice to have
- Experience in healthcare, clinical development, or a related industry
- Previous business analyst experience
Full description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Salesforce Functional Analyst (QA) based in India .
We are seeking an experienced Salesforce professional to strengthen the quality, reliability, and continuous improvement of business-critical Salesforce solutions. In this role, you will combine quality assurance, business analysis, and Salesforce configuration expertise to ensure enhancements meet business needs and perform as expected. You will translate stakeholder requirements into clear user stories, detailed test scenarios, and documented processes while validating system functionality and integrations. Working closely with business analysts, developers, administrators, and stakeholders, you will contribute throughout the Agile delivery lifecycle, from requirements gathering to production deployment. You will also support users through demonstrations and acceptance testing, investigate issues, and help improve testing practices. This is an opportunity to contribute to dependable technology that supports clinical research while expanding your expertise across the Salesforce platform.
Accountabilities:
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Design, develop, and execute comprehensive test plans, test cases, and scripts for Salesforce enhancements, managed packages, and connected enterprise solutions.
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Perform system, integration, regression, and end-to-end testing, including smoke testing during weekend sprint releases scheduled every three weeks.
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Collaborate with business analysts and stakeholders to understand business needs, translate requirements into user stories, and create process flows using Microsoft Visio.
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Administer Salesforce declarative configurations to support sprint deliverables and resolve production issues, including Flows, approval processes, validation rules, and Lightning record pages.
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Translate business requirements into effective test scenarios, identify and document defects, track them throughout the testing lifecycle, and coordinate with development and administration teams to ensure timely resolution.
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Participate in Agile ceremonies, including sprint planning and retrospectives, and contribute to continuous delivery improvements.
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Demonstrate new enhancements to business stakeholders and support user acceptance testing through test data preparation, guidance, and training.
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Investigate defects, conduct root cause analysis, and document findings and outcomes.
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Monitor Salesforce releases and assess their potential impact on existing systems, configurations, and testing processes.