CLOUDSCOUTS SOFTWARE SOLUTIONS LLC
Senior Salesforce Scrum Master- Tx Hybrid
- Compensation
- Not disclosed
- Location
- Frisco, TX, US
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Project management
- Posted
Skills
Must have
- 10+ years of overall experience in IT project delivery, Agile methodologies, Scrum Master responsibilities, or related roles.
- Significant experience serving as a Scrum Master for enterprise application development teams.
- Experience supporting Salesforce CRM implementations, enhancements, integrations, or platform modernization initiatives.
- Strong knowledge of Scrum, Kanban, SAFe, and Agile project management practices.
- Proven experience facilitating Agile ceremonies and managing sprint planning, execution, and retrospectives.
- Experience working with Jira, Confluence, Azure DevOps, or similar Agile management tools.
- Strong understanding of product backlogs, user stories, acceptance criteria, sprint metrics, and release planning.
- Experience coordinating cross-functional teams consisting of developers, QA engineers, architects, business analysts, and Product Owners.
- Excellent communication, facilitation, conflict-resolution, and stakeholder-management skills.
- Ability to manage multiple priorities, dependencies, risks, and delivery timelines.
Nice to have
- Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certification.
- SAFe Scrum Master certification or experience working in a scaled Agile environment.
- Salesforce Administrator, Salesforce Platform, or Salesforce-related certifications.
- Familiarity with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Apex, Lightning Web Components, and Salesforce integrations.
- Understanding of Salesforce deployment tools and DevOps practices, including Salesforce DX, Gearset, Copado, or Flosum.
- Experience with enterprise release management, governance, compliance, and quality assurance.
- Experience supporting geographically distributed teams in a hybrid work environment.
Full description
Key Responsibilities
- Lead and facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, sprint retrospectives, and backlog refinement.
- Support Salesforce development teams delivering solutions across Sales Cloud, Service Cloud, Experience Cloud, and other Salesforce products as applicable.
- Collaborate with Product Owners, Salesforce architects, developers, business analysts, QA engineers, and business stakeholders to define priorities and delivery goals.
- Manage sprint execution, track team velocity, monitor burndown charts, and communicate delivery progress, risks, and dependencies.
- Identify and remove impediments affecting team productivity, sprint commitments, and release timelines.
- Coach teams on Scrum, Agile principles, continuous improvement, and self-organization.
- Coordinate cross-team dependencies and support release planning for Salesforce enhancements, integrations, and deployments.
- Facilitate backlog refinement and ensure user stories have clear acceptance criteria and meet the team's Definition of Ready.
- Work closely with Salesforce DevOps and QA teams to support CI/CD processes, testing, deployment readiness, and release coordination.
- Track Agile metrics and provide status reports, dashboards, and delivery insights to management and stakeholders.
- Support risk management, issue resolution, change management, and continuous process improvement.
- Ensure alignment between business objectives, Salesforce platform capabilities, and delivery commitments.
- Promote collaboration between distributed and hybrid teams while maintaining transparency and accountability.
Required Qualifications
- 10+ years of overall experience in IT project delivery, Agile methodologies, Scrum Master responsibilities, or related roles.
- Significant experience serving as a Scrum Master for enterprise application development teams.
- Experience supporting Salesforce CRM implementations, enhancements, integrations, or platform modernization initiatives.
- Strong knowledge of Scrum, Kanban, SAFe, and Agile project management practices.
- Proven experience facilitating Agile ceremonies and managing sprint planning, execution, and retrospectives.
- Experience working with Jira, Confluence, Azure DevOps, or similar Agile management tools.
- Strong understanding of product backlogs, user stories, acceptance criteria, sprint metrics, and release planning.