Senior ServiceNow Developer/Administrator - ITSM Module

We are looking for an experienced Senior ServiceNow Developer with strong hands-on experience in ServiceNow administration and ITSM. The candidate will be responsible for managing, configuring, troubleshooting, and supporting enterprise ServiceNow environments.

Key Responsibilities :

• Manage and administer the ServiceNow platform in an enterprise environment.

• Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.

• Manage and maintain CMDB, including CI relationships and data integrity.

• Perform ServiceNow configuration, customization, and troubleshooting.

• Manage users, groups, roles, ACLs, forms, workflows, notifications, and reports.

• Work on integrations and data imports as required.

• Identify and resolve ServiceNow issues and support platform performance.

• Collaborate with technical and business teams to understand requirements and implement solutions.

• Follow ServiceNow best practices, security standards, and governance processes.

Must-Have Skills :

• Strong hands-on ServiceNow Administration experience.

• Strong knowledge of ServiceNow ITSM.

• Strong understanding of CMDB.

• Hands-on experience with ServiceNow configuration, administration, and troubleshooting.

• Experience working in enterprise ServiceNow environments.

• Good understanding of ServiceNow workflows, ACLs, roles, users, groups, reports, and notifications.

• Strong communication and problem-solving skills.

Preferred :

• ServiceNow Certified System Administrator (CSA) certification.

• Experience with ServiceNow integrations and REST/SOAP APIs.

• Experience with ITIL processes.