Senior ServiceNow Developer
Founding member of OneSpan's new internal ServiceNow team in Noida, developing and supporting a highly customized ServiceNow platform (CSM, SPM/PPM, ITSM, Service Catalog) for internal business operations. The role is ~70% hands-on development and support, including Salesforce and Jira integrations via REST APIs and IntegrationHub, with 20% solution design and 10% requirements analysis.
- Compensation
- Not disclosed
- Location
- Noida
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 6+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 6+ years of hands-on ServiceNow development experience
- Strong experience with Customer Service Management (CSM)
- Strong experience with Strategic Portfolio Management (SPM/PPM)
- Strong experience with ITSM
- Strong experience with Service Catalog
- Strong experience with Flow Designer
- Strong JavaScript skills
- Strong experience with Business Rules
- Strong experience with Client Scripts
- Strong experience with Script Includes
- Strong experience with IntegrationHub
- Experience designing and implementing enterprise ServiceNow solutions
- Experience integrating ServiceNow with Salesforce, Jira, and other enterprise applications
- Strong knowledge of REST APIs, JSON, web services, and system integrations
- Experience troubleshooting and supporting highly customized ServiceNow environments
- Experience creating technical design documents, architecture documentation, and support materials
- Experience performing testing and validation without a dedicated QA team
- Ability to independently manage multiple priorities with limited supervision
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills in English
Nice to have
- Experience supporting Customer Support and Professional Services organizations
- Experience with ServiceNow Customer Portals, Service Portal, or Employee Center
- Knowledge of CMDB and CSDM concepts
- Experience working alongside or transitioning responsibilities from ServiceNow consulting partners
- Experience conducting code reviews and mentoring other developers
- Experience supporting global organizations and distributed teams
- Exposure to Agile delivery methodologies
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Experience with ServiceNow AI, Now Assist, Virtual Agent, AI Agents, or Generative AI capabilities
Full description
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is establishing its first internal ServiceNow development capability in India as part of a growing global Business Systems organization. This is an opportunity to become one of the foundational members of a new team and play a key role in the future direction of our ServiceNow platform supporting Customer Support, Professional Services, Revenue Operations, and IT.
Unlike many enterprise development roles, this position requires a highly independent and self-motivated individual who can work effectively with limited day-to-day oversight. You will collaborate closely with business stakeholders, a Business Analyst in Canada, and a shared Business Analyst in India while partnering with teams across North America, Europe, and India.
This is a hands-on role with an expected focus of approximately 70% ServiceNow development and support, 20% solution design and platform architecture, and 10% requirements analysis and stakeholder collaboration. The ideal candidate is comfortable working from enhancement requests, support tickets, project initiatives, and high-level business requirements that may not always be fully documented. You will be expected to evaluate needs, recommend scalable solutions, develop and test those solutions, maintain technical documentation, and support production issues in a highly customized ServiceNow environment.
What You'll Do
ServiceNow Development & Platform Support
(Approximately 70%)
- Design, develop, configure, test, deploy, and support scalable solutions on the ServiceNow platform.
- Build and maintain Flow Designer automations, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Catalog Items, Notifications, and custom applications.
- Deliver enhancements supporting Customer Service Management (CSM), Strategic Portfolio Management (SPM/PPM), ITSM, Service Catalog, Customer Portal, and related business processes.
- Develop and support integrations between ServiceNow and enterprise systems, particularly Salesforce and Jira.
- Build integrations using REST APIs, IntegrationHub, web services, and other appropriate integration technologies.
- Troubleshoot production issues, defects, integration failures, access requests, and platform incidents.
- Perform root cause analysis and implement long-term solutions that improve platform stability and maintainability.
- Support platform upgrades, patching, release activities, and regression testing.
- Balance enhancement work, project delivery, support requests, operational tickets, and platform improvement initiatives.