Delivery Centric
Senior ServiceNow Platform Architect / ITOM Technical Consultant
- Compensation
- Not disclosed
- Location
- Melbourne VIC
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 8+ years
- Category
- Architecture
- Posted
Skills
Nice to have
- ServiceNow Event Management, ITOM Health, ITOM Visibility and Cloud Discovery across AWS, Azure or GCP.
- Operational Intelligence, Health Log Analytics and Platform Analytics.
- Employee Center Pro, Service Provider Portal, Advanced UI Builder, Service Operations Workspace and Customer Service Workspace.
- Generative AI / Now Assist, App Engine Studio and Automation Center.
- ServiceNow Certified Technical Architect (CTA).
- Relevant ServiceNow ITOM, App Engine, Employee Center or UI Builder certifications.
- ITIL 4 Foundation.
Full description
Delivery Centric is seeking an experienced Senior ServiceNow Platform Architect / ITOM Technical Consultant to lead platform architecture, technical design and hands-on implementation across ServiceNow ITOM and enterprise platform capabilities. The role combines architecture and governance with technical delivery across Discovery, Service Mapping, CMDB, CSDM, integrations and workflow automation.
Key Responsibilities
- Platform Architecture & Governance: Define architecture standards, platform roadmaps, governance frameworks and reusable design patterns. Lead technical design reviews and solution decisions.
- ITOM & CMDB: Design, implement and optimise Discovery, Service Mapping, CMDB, Service Graph Connectors, Cloud Discovery and CSDM. Configure Discovery patterns, schedules and MID Servers, and troubleshoot identification and reconciliation issues.
- Application Development: Design and develop enterprise applications using App Engine, Flow Designer, Scoped Applications and reusable components.
- Portal & Workspace Solutions: Design and implement Employee Center, Service Portal, Service Provider Portal (SPP), Agent Workspace, Configurable Workspaces and UI Builder solutions.
- Integrations: Design and implement secure, scalable integrations using IntegrationHub, REST/SOAP APIs and MID Servers, connecting ServiceNow with SAP, Salesforce, Azure, Workday and other enterprise platforms.
- Technical Delivery: Develop solution designs, technical documentation and implementation plans. Support upgrades, enhancements, UAT, deployments, hypercare and ongoing platform optimisation.
- Consulting & Technical Leadership: Lead technical workshops, advise stakeholders on solution options, mentor technical teams and support presales and solutioning activities.
Mandatory Skills & Experience
- 8+ years of overall ServiceNow experience, combining platform architecture, technical consulting and hands-on implementation.
- Strong experience in ServiceNow ITOM, including Discovery, Service Mapping, CMDB, CSDM and Service Graph Connectors.
- Experience with pattern-based Discovery, MID Servers, CI relationships, identification and reconciliation processes, and CMDB governance.
- Expertise in ServiceNow platform and application architecture, solution design and platform governance.
- Hands-on experience with App Engine, Flow Designer, Scoped Applications, Service Portal, Employee Center, Agent / Configurable Workspace and UI Builder.
- Experience with IntegrationHub, REST/SOAP APIs, enterprise integrations and JavaScript.