Senior ServiceNow Platform Engineer
Leads technical ownership of ServiceNow platform, ensuring stability, security, and scalability while designing ITSM solutions and integrations for Invenergy’s energy infrastructure operations.
- Compensation
- $137K–$160K / yr
- Location
- Chicago, IL
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor’s degree in computer science, information systems, engineering, or a related field
- 6+ years of experience in ServiceNow platform engineering, administration, or development roles
- 4+ years of hands-on experience designing, configuring, and supporting enterprise ServiceNow implementations (ITSM and related modules)
- 3+ years of experience providing Tier 2/3 platform support, including acting as a primary technical escalation point for complex issues
- Demonstrated ability to independently design, implement, and support complex ServiceNow solutions and integrations
- Strong scripting and configuration experience (e.g., business rules, script includes, client scripts, workflows/flows)
- Strong documentation skills with experience producing enterprise-grade technical documentation and operational runbooks
- Strong communication skills with the ability to influence technical and non-technical stakeholders
- Eligible to work in the United States without visa sponsorship
Nice to have
- Experience owning or co-owning ServiceNow platform strategy, roadmaps, or governance models
- Strong understanding of ITIL 4 practices, particularly Incident, Change Enablement, Problem, and Service Design
- Experience designing and operating enterprise integrations (REST/SOAP, event-driven patterns, identity and access integrations)
- Experience supporting platform upgrades, patching, and release management in regulated or high-availability environments
- Demonstrated experience mentoring junior engineers or leading technical workstreams
- Knowledge of CMDB architecture, data quality, and service mapping concepts
- Familiarity with DevOps, CI/CD, or automated testing approaches within ServiceNow or comparable platforms
Full description
Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.
This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.
Job Description
Position Overview
The Senior ServiceNow Platform Engineer is responsible for the end‑to‑end technical ownership, engineering, and operational excellence of the ServiceNow platform and its core capabilities, in partnership with Enterprise Platforms leadership. This role ensures ServiceNow is secure, reliable, scalable, and supportable, while enabling business and IT workflows through well‑architected solutions aligned with enterprise standards.
This role partners closely with platform leadership, process owners, architects, and cross‑functional IT teams to translate platform strategy into durable technical designs, configurations, integrations, and operational practices that deliver measurable business value.
The Senior ServiceNow Platform Engineer operates as a senior individual contributor and technical authority, providing deep platform expertise, influencing platform direction, and ensuring ServiceNow solutions align with enterprise architecture, security, governance, and ITSM practices. The role is expected to function independently with minimal oversight, lead complex technical work, and mentor other engineers or analysts as needed.
Responsibilities
- Own the technical and operational lifecycle of the ServiceNow platform, partnering with platform leadership on roadmap execution, platform optimization, upgrades, and retirement decisions while ensuring stability, security, and scalability.
- Design, configure, and engineer ServiceNow solutions across ITSM and related platform capabilities (e.g., Incident, Change, Request, CMDB, Knowledge, Integrations), ensuring solutions are well‑architected, maintainable, and aligned with enterprise standards.
- Lead complex technical implementations and enhancements, including workflow design, scripting, integrations, data models, and performance tuning; serve as technical lead for small to medium initiatives and lead engineering workstreams within larger programs.
- Act as a senior technical authority and escalation point, providing Tier 3 support, leading complex incident investigations, performing root cause analysis, and implementing long‑term corrective and preventive actions.