Senior Site Reliability Engineer
Senior Site Reliability Engineer at Delinea (identity security SaaS) owning availability, performance, and capacity of production services in Azure and AWS: defining SLIs/SLOs, tuning Datadog observability and alerts, leading incident response and on-call, automating remediation, and maintaining Terraform/Azure DevOps infrastructure as code.
- Compensation
- Not disclosed
- Location
- Mexico City
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 9+ years
- Category
- Sre
- Posted
Skills
Must have
- 9+ years in Site Reliability Engineering, DevOps, cloud operations, or production engineering for a SaaS product
- Hands-on Azure experience across AKS, App Service, Azure SQL, Cosmos DB, Redis, Service Bus, Front Door, and Storage, including cloud networking and cloud security fundamentals
- Production experience with an observability platform such as Datadog (metrics, logs, APM, dashboards, monitor design), comfortable writing queries
- Demonstrated ownership of SLIs, SLOs, and error budgets for supported services
- Incident response experience: running a bridge, making calls under pressure, writing postmortems
- Kubernetes in production, including ingress, deployments, resource limits, and troubleshooting failing workloads
- Infrastructure as code with Terraform, plus CI/CD pipeline creation and troubleshooting (Azure DevOps preferred)
- Scripting in PowerShell and Python; fluency with YAML and JSON
- Strong networking and web fundamentals: DNS, TLS and certificate chains, load balancing, reverse proxies, firewalls, packet-level troubleshooting
- Knowledge of redundancy, backup, and disaster recovery strategies in cloud environments
- Willingness to participate in an on-call rotation covering weekends and emergencies
- Up to 10% travel
Nice to have
- Exposure to a regulated or audited environment such as SOC 2, ISO 27001, GDPR, or PCI DSS
- AWS experience alongside Azure, including CloudFormation and SES
- Hands-on experience with Jenkins pipelines, SaltStack configuration management, and Consul
- Advanced log analysis in the ELK stack and/or CloudWatch Logs Insights QL
- Web application firewall administration (Imperva, Azure WAF, Cloudflare) and bot/rate-limiting rule tuning
- Large-scale, multi-region, geo-redundant architectures and hands-on disaster recovery testing
- Experience with Jira Service Management, PagerDuty, or similar on-call/alerting tooling and public status page communication
- Running game days or chaos exercises and mentoring engineers newer to SRE practice
Full description
About Delinea:
Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.
Summary:
Delinea is looking for a Senior Site Reliability Engineer to join our Cloud Engineering team. You will own the availability and performance of several production SaaS services running in Azure and AWS across multiple commercial regions. This is a hands-on role focused on measuring reliability, tuning detection, responding to incidents, and removing the manual work that keeps engineers awake at night.
What You’ll Do:
- Own reliability for a set of production SaaS services end to end: availability, performance, and capacity.
- Define service-level indicators, set service-level objectives and error budgets, and use them to prioritize reliability work with engineering and product teams.
- Build and tune monitoring in our observability stack, including threshold, anomaly detection monitors, synthetic checks, dashboards, and alert routing that shorten time to detect and cut alert noise.
- Automate response. Wire monitors into remediation workflows for known failure conditions and replace manual runbook steps with code.
- Participate in an on-call rotation, lead incident response for high-severity events, and coordinate resolution and customer communication across support, engineering, and product. Write post-incident reviews and customer-facing root cause analyses.
- Work support escalations: reproduce the issue, diagnose it from logs, traces, database metrics, and network captures, resolve it or route it with evidence, and feed recurring patterns back into the product backlog.
- Build and maintain infrastructure as code with Terraform and Azure DevOps pipelines.
- Administer the web application firewall: rule tuning, rate limiting, false positive triage, and coordination with the security team.
- Own cloud and observability cost: Azure and AWS resource spend, Datadog index and retention, custom metric and APM volume, log ingestion rates, and S3 and blob storage for archived logs. Decide what gets right-sized, indexed, sampled, or archived without losing the signal needed to troubleshoot.