Senior Site Reliability Engineer
Senior SRE in Pitney Bowes' Enterprise Operations Center (Pune) monitoring critical infrastructure services for high availability, driving major-incident/problem management and change control, and automating toil with Python, PowerShell, Ansible and Terraform using tools like Dynatrace, Splunk, Grafana and CloudWatch; includes 24/5 on-call support.
- Compensation
- Not disclosed
- Location
- Pune
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Full time
- Experience
- 10+ years
- Category
- Sre
- Posted
Skills
Must have
- 4-6 years of experience (3+ years relevant SRE experience with infrastructure support services)
- Graduate or Post-Graduate, preferably in computer science or related field
- Excellent command over English, both written and spoken
- Hands-on experience measuring and reporting KPIs to leadership
- Hands-on experience in scripting languages (shell scripts, Perl, Python, PowerShell)
- Experience with any one of: Grafana, Dynatrace, Splunk, CloudWatch, SumoLogic, OpsGenie
- Strong analytical and troubleshooting/debugging skills
- Experience with JIRA, JSM, Confluence
- Working experience with Agile Scrum methodology
- Strong cross-functional collaboration skills with teams including Product Development, Call Center, Professional Services, Field Services and senior leadership
- Sense of personal responsibility and accountability for delivering high quality work in a dynamic environment
- Ability to provide 24/5 support with on-call during weekends and holidays
Nice to have
- Infrastructure as code experience (Ansible, Terraform, CloudFormation)
Full description
Job Summary
As a Senior Site Reliability Engineer, you will be part of our core Enterprise Operations Center that supports and maintain critical Infrastructure services. You will be responsible in ensuring the availability of critical Infrastructure services that hosts revenue generating Products and Business applications. You will collaborate with respective platform L2/L3 SREs to improve and stabilize the services. You will engage with cross functional teams to strengthen the services through effective monitoring and observability. You would also coordinate with respective platform teams on Root Cause Analysis and corrective actions to prevent reoccurrence of issues. Being a Senior SRE you will be a person who brings innovative ideas, demonstrates value, and enjoys collaborating with cross functional teams to provide best of the services and positive user experience at every interaction.
Years of experience: 4 - 6 years
Job Location: Pune
Responsibilities
- Monitor critical Infrastructure services and ensure the services are operational with high availability
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs and innovating to continually improve
- Conduct Major Incident Management-including problem detection, outage status communication and resolution. Engage L2/L3 SREs to drive, triage and fix issues
- Conducting Change Control Board meetings
- Conducting Problem Management - drive root cause analysis and tracking corrective and preventive actions
- Engage with platform teams to refine the critical services and strengthen monitoring and alerting mechanisms
- Toil reduction by automation (eg: Ansible, PowerShell, Python, Terraforms etc)
- Follow SOPs to remediate problems.
- Communicates effectively on risks, issues and changes associated to Critical Infrastructure services with stakeholders
- Responsible for capturing and reporting key metrics such as QoS, Uptime, MTTR, MTBF while keeping an eye on performance
- Help define Service Level Indicators and Objectives to stay above the committed SLA
- You will leverage existing monitoring and alerting tools like Dynatrace, Splunk, CloudWatch, Grafana, SumoLogic, OpsGenie for betterment of response times
- Documenting Tribal Knowledge and create/maintain the KB/SOPs
- Providing 24/5 support and on-call during weekends and holidays.
- Demonstrate Ownership and accountability.
Qualifications & Skills
This is a critical service delivery role requiring experience with complex datacenter and cloud hosting environments. Pitney Bowes Infrastructure services leverage multiple technologies in complex data center and cloud environments that hosts multi-tiered revenue generating products and business applications. The role demands a self-directed and self-motivated individual with strong work ethics and the following skills: