Senior Software Engineer (Builders)

• As a Senior Software Engineer on our Builders, you’ll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking
• This team reports directly to the CPO and operates at the highest priority level in the company — which means you’ll have the access, authority, and support to actually fix things, not just patch them
• You’ll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn’t come back. This role is equal parts detective, surgeon, and architect
• There’s no dedicated PM embedded in this squad. You’ll be expected to bring strong product instincts to your work — understanding the customer impact of what you’re fixing, making smart scope decisions on the fly, and knowing when a “good enough” fix is the right call vs. when the underlying experience needs to change
• Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
• Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
• Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
• Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
• Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
• Contribute to the team’s tooling and processes: runbooks, observability, escalation workflows
• Participate in rotating on-call coverage for critical customer issues
• Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads
• Most engineers spend their careers working on features. This role is different — you’ll develop a rare combination of speed, depth, and judgment that comes from working on the hardest, most time-sensitive problems in the product. You’ll have direct visibility with the CPO and meaningful influence on how EvenUp’s product gets more reliable over time

Benefits

• Flexible working hours to match your style
• Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
• A variety of virtual team events such as game nights & happy hours
• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off and 10+ holidays per year
• A stipend to upgrade your home office for fully-remote roles
• 401k for US-based employees

• Strongly product-minded: you think about the customer experience, not just the code change — and you’re comfortable making product calls without a PM telling you what to do
• Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively
• Ownership mentality: you follow a problem all the way to resolution, not just to the handoff
• Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike
• 5+ years of professional software engineering experience
• Experience with observability tools (logs, traces, metrics) and production debugging
• Strong debugging and investigative skills — you’re energized by a gnarly bug, not intimidated by it
• Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly
• Experience on reliability, platform, or infrastructure teams
• Familiarity with Python, TypeScript, or the modern AI/ML stack
• Experience with customer-facing SaaS products, especially in regulated industries
• Background in on-call rotations, incident management, or escalation workflows