Senior Software Engineer, Builders
Senior engineer on EvenUp's 'Builders' escalation squad in Toronto: triages and resolves high-severity customer issues across its legaltech SaaS product, ships fixes under pressure, and drives root-cause remediation, on-call rotation, and observability improvements. Full-stack/backend debugging work; Python/TypeScript and AI/ML stack familiarity preferred.
- Compensation
- Not disclosed
- Location
- Toronto, Canada
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Full time
- Experience
- 5+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 5+ years of professional software engineering experience
- Strong debugging and investigative skills
- Experience across a full stack or deeply in a backend system; comfort navigating unfamiliar codebases quickly
- Communicate clearly and calmly under pressure with engineers, PMs, and customer-facing teams
- Judgment on when to apply a targeted fix vs. address the underlying issue, communicating trade-offs proactively
- Experience with observability tools (logs, traces, metrics) and production debugging
- Ownership mentality — following problems through to full resolution
- Strongly product-minded; comfortable making product calls without a PM
Nice to have
- Experience on reliability, platform, or infrastructure teams
- Familiarity with Python, TypeScript, or the modern AI/ML stack
- Experience with customer-facing SaaS products, especially in regulated industries
- Background in on-call rotations, incident management, or escalation workflows
Full description
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at .
About the Role
As a Senior Software Engineer on our Builders, you'll be the person EvenUp turns to when something critical breaks for a customer and the clock is ticking. This team reports directly to the CPO and operates at the highest priority level in the company — which means you'll have the access, authority, and support to actually fix things, not just patch them.
You'll investigate and resolve high-severity issues across our product, ship targeted fixes under pressure, and then — critically — dig into root causes to make sure the same issue doesn't come back. This role is equal parts detective, surgeon, and architect.
There's no dedicated PM embedded in this squad. You'll be expected to bring strong product instincts to your work — understanding the customer impact of what you're fixing, making smart scope decisions on the fly, and knowing when a "good enough" fix is the right call vs. when the underlying experience needs to change.
What You'll Do
- Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
- Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
- Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
- Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
- Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
- Contribute to the team's tooling and processes: runbooks, observability, escalation workflows
- Participate in rotating on-call coverage for critical customer issues
- Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads