Senior Software Engineer II, Customer Experience
Senior engineer on Kard's Customer Experience team building the backend for its card-linked rewards platform: transaction matching, offer ingestion, and issuer/partner-facing APIs. New services use Go and Postgres with existing TypeScript/MongoDB on AWS; the role owns features end-to-end via Shape Up cycles and participates in on-call. Remote in the US or Argentina.
- Compensation
- $120K–$190K / yr
- Location
- Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Software engineering
- Posted
Skills
Must have
- Expert programming skills in Go and/or TypeScript, building scalable, secure, high-performance backend services
- Solid experience with distributed systems, event-driven architectures (SQS, Temporal), and relational and document databases (Postgres, MongoDB)
- Proficiency with AWS and Infrastructure-as-Code (Terraform), including Kubernetes/EKS and serverless (Lambda)
- Experience on transaction-processing, matching, or ingestion pipelines where correctness and idempotency matter
- Comfort leading a technical project from discovery through production rollout, including writing specs and cross-team collaboration
- Skilled with agentic software development — using AI tools (e.g., Claude Code, Codex) to plan and implement complex features
- Commitment to fostering an inclusive, collaborative engineering culture
- U.S. core business hours availability and willingness to travel for company meetings
Nice to have
- Experience with card-linked offers, loyalty, fintech, or another transaction-intensive marketplace
- Experience with partner data ingestion (file-based or API) plus validation/monitoring in production
- Familiarity with Cognito-based auth, API gateway enforcement (e.g., Envoy), or claims-based authorization
- Experience with Databricks or similar data platform and migrating services off a legacy stack
- Contributions to the tech community or open-source projects
- Past success in startup settings and productivity in remote work
Full description
Kard is building commerce media infrastructure that connects financial institutions, financial-services platforms, and merchants through data and merchant-funded rewards. As our reach expands, we are building for a step-change in scale, and for opportunities ranging from more relevant rewards and marketer intelligence to new commerce and distribution models.
About the Role
The Customer Experience (CX) team owns the systems that power Kard's end-to-end rewards experience: transaction matching and the cellar pipeline, offer ingestion and delivery (including partner integrations like Rewards Network and SEATED), the cell-based routing architecture, and the Support API that keeps our internal and partner-facing tooling running. As a Senior Software Engineer II, you'll operate at the center of this — designing and building the services that ingest, match, and settle transactions at scale, while helping the team raise its bar on operational readiness, testing, and documentation.
This role reports into the CX engineering team, with a strong focus on our issuer and partner-facing surface area, working alongside Support, Design, and Product through Kard's Shape Up-based pitch cycle. You'll drive pitches end-to-end, participate in on-call, and help the team keep pace with a fast-growing transaction volume and issuer surface.
Responsibilities
- Architect and build scalable services across transaction matching, the cellar pipeline, and offer ingestion — new work defaults to Go and Postgres; existing services are a mix of TypeScript and MongoDB.
- Own features end-to-end through Kard's Shape Up cycle: discovery, pitch writing, implementation, testing, and production rollout, including a written launch/rollback plan for anything touching
transaction or offer data.
- Actively participate in on-call, incident response, and IOC (interrupt/on-call) triage; drive root-cause fixes rather than one-off patches (e.g., ingestion validation gaps, UID/timestamp mismatches, Datadog alert
coverage).
- Strengthen our issuer/client-facing APIs and SDKs — reliability, clarity, and self-service — so partners and Support can resolve more issues independently, reducing engineering escalations.
- Lead by example: make decisive technical calls and foster collaboration across Product, Design, and Engineering to keep the team moving toward CX's strategic goals.
- Champion enhancements to our tech stack, methodologies, and standards — authentication, rate limiting, deployment, observability, error handling, and test coverage (unit, integration, end-to-end) —
with an eye toward resilience, agility, and quality, not just shipping speed.
- Mentor engineers, contribute to design and architecture discussions, and help the team consolidate or deprecate legacy/overlapping services rather than letting them accumulate.