Senior Software Engineer
- Compensation
- Not disclosed
- Location
- Germany, Multiple Locations, Multiple Locations
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Software engineering
- Posted
Skills
Must have
- Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. O
Nice to have
- Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field AND experience in engineering, product or technical program management, product development, techni
- Experience working directly with enterprise customers to understand complex technical environments, diagnose problems, and implement or validate solutions. Demonstrated ability to lead ambiguous techn
- Technical knowledge of enterprise Windows environments, including several of the following areas: device provisioning and deployment, device management, OS and update management, application managemen
- Experience troubleshooting complex technical issues using data, logs, diagnostic tools, and structured problem-solving methods.
- Experience building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions.
- Ability to synthesize information from multiple sources, identify systemic patterns and root causes, and translate findings into practical customer solutions and actionable product feedback.
- Solid customer empathy, engineering judgment, learning agility, and the ability to operate effectively across product, field, support, partner, and customer teams.
- Experience collaborating across customer, field, support, and product engineering teams to drive technical issues from discovery through resolution.
- Ability to communicate complex technical findings, risks, and recommendations clearly to technical and executive audiences.
- Experience in a Forward Deployed Engineering, customer-facing software engineering, field engineering, technical consulting, escalation engineering, support engineering, or solutions architecture role
- Experience with Microsoft Consulting Services, Industry Solutions, Customer Success, FastTrack, or a comparable enterprise technology consulting organization.
- Deep experience with Windows, Microsoft Intune, Windows Autopilot, endpoint security, or Windows performance and reliability.
- Experience developing prototypes, scripts, diagnostic tools, reference implementations, or reusable technical guidance.
- Experience with PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, Azure DevOps, GitHub, or comparable engineering and automation technologies.
- Demonstrated ability to turn solutions developed for an individual customer into repeatable approaches that benefit a broader customer population.
- Experience representing customer needs in product planning and influencing engineering priorities through technical evidence and business impact.
Full description
Overview
Be part of a culture that pursues and celebrates excellence and drives innovation where success is a shared journey from a One Microsoft approach.
As a Senior Software Engineer, you will join the Windows Commercial Acceleration Engine (WCAE) Team as part of the Windows Ecosystem and Commercial Engagement (WECE) organization in Windows + Devices.
Windows Commercial Acceleration Engine is building a forward-deployed engineering capability that works directly with strategic enterprise customers to solve their most consequential Windows technical challenges.
In this hands-on engineering role, you will work directly with strategic enterprise customers to identify, diagnose, and resolve their most complex Windows challenges to improve their install base health. You will apply broad technical expertise across device provisioning, deployment, device management, OS and update management, application management, performance, reliability, and security. You will leverage telemetry, logs, code, scripts, configurations, policies, and engineering systems to investigate and move complex issues from discovery to measurable resolution. Success in this role will be defined by remediating the customer as well as turning successful solutions into re-usable packaged solutions, diagnostic tools, product improvements, and implementation guidance that will benefit many more customers and strengthen Windows at scale. You will collaborate closely with customers, field teams, and Windows product engineering. Your technical depth, customer empathy, and ability to operate across disciplines will be key to delivering measurable customer and business outcomes. This work will be pivotal to the success of the Windows Commercial business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead forward-deployed customer engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
- Discover: Embed with strategic enterprise customers to rapidly understand their business priorities, complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. Establish a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
- Build and implement technical resolution: devise, design and implement solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.