Senior Solution Architect - Customer and Product

Nau mai, haere mai. We're Chorus. You may have already heard about us and know we're the team empowering the digital future of Aotearoa with our ultra-fast fibre. We're a talented bunch who are passionate about our purpose: Unleashing potential through connectivity. Enabling better futures for Aotearoa.

Te Momo Tūranga | Contract: Permanent, Full Time

Te Wāhi | Where: Auckland

Te Pūtake | Why we're hiring: As we move toward 80% fibre uptake by 2030, we're entering a new phase - one defined by greater complexity, smarter systems, and a step change in how we deliver for our customers.

Te Whiwhinga Mahi | The Opportunity

We are looking for a Senior Solution Architect to play a key role in shaping complex technology initiatives that span customer, network and operational domains, helping translate business strategy into practical, scalable and future-focused solutions.

In this role, you'll work with our Business Value Streams, Network Operations and Marketing. You will collaborate with other delivery squads, platform owners, vendors and business stakeholders to create clear end-to-end architecture for important change initiatives.

You will provide architectural leadership from solution validation through design, delivery, testing, release and operational transition. You'll translate business outcomes and operational needs into solution options, architecture decisions and delivery guidance, helping teams manage dependencies, trade-offs, risks and integration impacts.

In this role you will lead out on initiatives to introduce new products into the market, enhance our marketing and sales pipeline, and improve our customer experience for our products and services.

This is a broad architecture role suited to someone who enjoys connecting the dots across multiple systems, platforms and teams and along the way, you'll have the opportunity to mentor others, contribute to architecture best practice and help shape the future of our technology landscape.

Ō Wheako, ō Pūkenga | Your Experience

You'll bring strong solution architecture experience gained within large, complex technology environments, along with the ability to influence and collaborate across a diverse range of stakeholders.

Ideally, you'll have experience across a number of the following areas:

· Proven experience designing end-to-end solutions across multiple business and technology domains.

· Strong understanding of telecommunications, BSS and OSS environments, including customer ordering, provisioning, service assurance, network inventory and operational support processes.

· Experience working with customer and channel platforms such as Salesforce and related digital workflow solutions.

· Exposure to network inventory, GIS or geospatial platforms and the associated data, integration and operational processes.

· Experience working with enterprise data platforms, analytics solutions and data governance practices, including technologies such as Snowflake.

· Strong understanding of integration and automation patterns, including APIs, MuleSoft, event-driven architectures and system-to-system integrations.

· Experience working with cloud-based and vendor-managed platforms, ideally including AWS and modern security and access management practices.

· The ability to simplify complex problems, evaluate trade-offs, manage architecture risks and communicate clear recommendations to both technical and non-technical audiences.

· Strong stakeholder engagement skills, with the ability to influence across business, technology and delivery teams without direct ownership of underlying platforms.

Mō mātou | About us

We're shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We're on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you'll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

Nōu te mana | Work your way

We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus - that's when you know you've found the Flex@Chorus Sweet Spot!

He Wāhi Whakaōrite Whiwhinga Mahi.

We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive. Please let us know of any accessibility requirements you would like us to consider to support you with your application. We know women are underrepresented in senior roles, and we want to change that. If you're a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we'd encourage you to apply.