Senior Solution Consultant - FSI

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.

• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.

• Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.

• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.

• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.

• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Requirements:

• Bachelor's degree in a technical field or significant professional experience in a technical role

• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment

• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.

• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.

• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.

• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels

• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.

• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail

• Highly organized self-starter that seeks challenging opportunities.

• Ability to work cross-functionally in a fast-paced environment.

• Fluency in written and spoken English.