Senior Solution Support Engineer (Root Cause, Integrations, Cloud) for NATO with security clearance

Anyone can restart a service. The job is knowing why it fell over.

A multinational defence service line in The Hague is adding a second solution support
engineer to look after the software its users rely on. You sit between operations and the
development side: diagnosing faults, shaping how components fit together, and making sure the
fix becomes part of the design. On site, with a turn on the immediate on-call rota.

What you would be doing

• Tracking technical issues across software, hardware and integrations down to their real

cause, and seeing them through to resolution

• Keeping the applications healthy day to day - maintenance, performance figures and the

deployment work around each release

• Weighing up architectural options on cost, performance and scale, and writing down the

decisions that matter

• Specifying cloud or on-premises components and their interfaces, in line with the wider

architecture and its security rules

• Helping to capture requirements for clearly bounded areas and keeping the baseline under

control

• Planning development activity, making sure stakeholders know what is needed, and reporting

progress honestly

• Covering second-line on-call when it is your turn

What you would bring

• Strong diagnostic skills across software, hardware and integrations, with log analysis and

debugging as second nature

• Hands-on experience with at least one cloud platform, plus solid working knowledge of APIs

and integration patterns

• The organisation to run a support effort across several teams until the problem is actually

gone

• A background in customer-facing technical support or service desk work, and ITIL training

• Welcome extras: software design and testing, agile delivery, and installation work in a

military setting

Why this one is worth a look

You see both operations and engineering, work on software that genuinely matters to its
users, and join a framework that keeps renewing rather than a one-off project.