Senior Solutions Engineer

Role Purpose

The Senior Solutions Engineer is a technical expert supporting the business in the areas of network infrastructure, IoT, Access Control/ CCTV and other Security Systems design and implementation. He will be the go-to person for technical solutioning, advisory and troubleshooting.

Key Responsibilities

• Provide pre-sales engineering and solution design support for IT, IoT, security field devices, and network infrastructure projects:
• Perform technical assessments and gap analyses to validate customer requirements, existing infrastructure, system constraints, and integration requirements.
• Ensure all solutions comply with customer specifications, relevant codes of practice, cybersecurity requirements, manufacturer recommendations, and company quality standards

• Develop technical architecture, network designs, and integration strategies for security and smart building applications.
• Assist in factory acceptance tests (FAT), site acceptance tests (SAT), user acceptance tests (UAT), and system demonstrations before and during project handover
• Develop commissioning checklists, test scripts, method statements, risk assessments, and contingency or rollback plans for major implementation works
• Perform testing, commissioning, and field deployment support for network, IoT, and security systems.
• Troubleshoot, diagnose, and resolve faults related to network connectivity, security platforms, and field devices.
• Support system integration, configuration, and optimization to ensure reliable operation and performance.
• Work closely with project, operations, and customer teams to deliver technical solutions from design through commissioning and handover.
• Prepare technical documentation, test plans, commissioning reports, and as-built network diagrams.
• Provide hands-on technical support for troubleshooting, maintenance, and continuous improvement of deployed systems.
• Lead technical investigations of complex network and security system issues, providing root cause analysis and corrective actions.
• Act as the technical subject matter expert for IP networking, cybersecurity, IoT devices, and integrated security solutions.

Qualifications and Experience

• Diploma or Degree in Computer/ Network/ Systems Engineering, telecommunications or a related discipline.
• At least 10 years of relevant experience in network segmentation, VLANs, PoE, IP addressing, firewalls, certificates, secure remote access, and cybersecurity hardening.
• Hold relevant industry-recognized networking certifications demonstrating competence in IP networking, network configuration and cybersecurity.
• Demonstrated experience in system testing, integrated commissioning, defect resolution and customer handover.