Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

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Senior Specialist, Product Experience Design

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The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer who is passionate about joining our rapidly growing, highly innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products.

You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iteration of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered through web and mobile applications and voice interfaces, including dashboards with widgets, chatbots, content management systems, and more, all in service of solving complex business challenges encountered by our customers.

Role

• Design Proofs of Concept and Minimum Viable Data Products (MVPs) using human-centered design principles and rapid prototyping methods, including Lean UX and Design Thinking.
• Help define the next generation of data and data-driven products and, through doing so, help shape the future of Mastercard and its growth.
• Help de-risk net-new data product concepts by conducting user research or assisting with technical experiments to validate desirability, usability, and feasibility.
• Design product solutions that present complex data in a meaningful and digestible way.
• Participate in Design Thinking workshops, collaborating cross-functionally with industry verticals, regional leads, and end users to create optimal digital data products.
• Work on future-state conceptual designs, driving experimentation that improves the overall quality of product design.
• Work closely with key partners in Brand and Marketing to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation-layer practices such as adaptive and responsive web design and current and forward-thinking technologies.
• Explore the “art of the possible.”
• Ensure designs appropriately balance business objectives and user engagement in close partnership with product managers.
• Liaise with regional and country teams to ensure designs reflect the diverse needs of a global user base.

All About You

• Passionate about the possibilities of data-driven experiences.
• Proven experience working within a world-class customer experience team.
• Experience working and managing multiple priorities in a fast-paced environment.
• An empathetic champion of the user.
• Demonstrable knowledge of usability best practices.
• Bachelor’s or master’s degree in Design for Interactive Media, or equivalent experience.
• Strong portfolio covering multiple form factors, including desktop, tablet, mobile, wearable, and others.
• Demonstrable commitment to learning, with a strong desire to discover and evaluate new concepts and technologies that maximize design possibilities.

Interaction Design

• Experience developing user personas and user journeys to inform product design decisions.
• Experience in rapid prototyping, including Lean UX and Design Thinking.
• Experience creating compelling, usable, and visually engaging mockups and prototypes.
• Experience designing experiences across multiple media.
• Experience using prototyping and wireframing tools such as Figma, Sketch, Adobe XD, and Adobe Illustrator.
• Understanding of complex information architectures for digital applications.

Nice-to-Have Additional Experience

• Visual design
• UX research
• Data visualization

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Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.