Senior Specialist Software Engineering IBM BAW Production Support Banking Nicosia

About the Opportunity

Our client, a global technology consulting company with over 87,000 employees across 40+ countries, is seeking talented professionals to join their European operations supporting major digital transformation programmes in the banking and financial services sector.

The Role

We are hiring a Senior Specialist in Software Engineering with deep hands-on experience in IBM Business Automation Workflow (BAW), IBM Operational Decision Manager (ODM) and IBM Enterprise Content Management (ECM) FileNet. This is a production support and platform engineering role sitting at the heart of a major banking programme, keeping business-critical automation platforms available, stable and performing, and evolving them to meet operational demand.

What You Will Do

• Provide production support for IBM BAW, IBM ODM and IBM ECM FileNet applications, ensuring system availability, stability and performance

• Analyse, troubleshoot and resolve issues across workflow, business rules, integration and content management in production environments

• Manage incidents, service requests and defects through ServiceNow, ensuring timely resolution in line with SLAs

• Perform Root Cause Analysis (RCA) for production incidents and implement corrective and preventive actions

• Coordinate with business, infrastructure, database and application teams to investigate and resolve production issues

• Conduct BAW platform administration and housekeeping, including monitoring process instances, timers, UCAs, event subscriptions, queues and overall platform health

• Develop and enhance IBM BAW processes, services, integrations and user interfaces to support business and operational requirements

• Investigate and resolve data-related issues using SQL queries on Microsoft SQL Server

• Support application deployments, release validations, environment troubleshooting and post-release verification

• Maintain production support documentation, knowledge articles, operational procedures and known error records

What You Will Bring

• Proven hands-on experience with IBM Business Automation Workflow (BAW) as the primary platform

• Working experience with IBM Operational Decision Manager (ODM) and IBM ECM FileNet

• Strong production support experience: incident management, RCA, corrective and preventive actions

• Working knowledge of ServiceNow for incident, request and defect management

• Solid SQL skills against Microsoft SQL Server for data investigation and issue resolution

• Experience supporting application deployments, release validations and post-release verification

• Strong analytical and problem-solving skills, with the discipline to work SLAs in a live banking environment

The Details

• Location: Nicosia, Cyprus. Fully onsite, no remote or hybrid option

• Hours: 8 hour working day, Monday to Friday

• Permanent, full time

Salary range to be shared directly with short listed candidates.