Senior Strategic CSM

Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it’s not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, SalesForce, Stellantis, Adidas, Wal-Mart and Sanofi.

What are we looking for?

Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in ensuring our customers achieve their desired outcomes by effectively utilizing Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.

How will you make an impact?

In this role, you'll drive customer success, product adoption, and value realization, leading to increased customer satisfaction and loyalty. You'll influence product development by representing customer needs and contribute to revenue growth through successful engagements. Ultimately, you'll become a trusted advisor, helping customers achieve their application security goals.

Responsibilities:

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones, celebrate wins, and address deviations.
• Provide insights from interactions and analytics.
• Highlight successes, challenges, and opportunities for growth.
• Build strong relationships with technical stakeholders.
• Advocate for customer needs within Checkmarx.
• Conduct training sessions on new features and provide refreshers.
• Quantify and report the impact of Checkmarx solutions.
• Provide regular value metrics to technical decision-makers.
• Identify and support expansion opportunities using success stories and ROI.
• Stay updated on Checkmarx products and cloud security trends.