jda
Senior Support Engineer 1 (WMS/Warehouse Management )
- Compensation
- Not disclosed
- Location
- IND - Coimbatore (708)
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Logistics
- Posted
Skills
Must have
- Educational Background: Bachelor’s degree (STEM preferred) with a minimum of 5 to 7 years of experience.
- Team Experience: Experience in working as a team.
- Skills: Good communication and strong analytical skills.
- Technical Proficiency: Experience in working with SQL/Oracle DB complex queries.
- Domain Knowledge: Fair understanding of the Supply Chain domain.
- Support Engineering Experience: Experience in support engineering roles.
- Techno-Functional Expertise: Possess strong techno-functional expertise.
- Tech Savviness: Ability to adapt to any technology quickly.
- Critical Issue Support: Provide technical and solution support during critical/major issues.
- Tool Experience: Experience with varied tools such as AppDynamics, Splunk, and ServiceNow.
- Shift Flexibility: Flexible to work in shift timings: Shift 1: 6 am to 3 pm Shift 2: 2 pm to 11 pm Shift 3: 10 pm to 7 am
Full description
Blue Yonder Title:
Senior Support Engineer II
Other Comparable Titles:
Product Specialist, Techno-Functional Architect
Overview:
Join our leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of the “Best Places to Work”. We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder customers. The role demands an innovative, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.
Scope:
- Customer Solution Ownership: Achieve high customer satisfaction and positively impact NPS scores through end-to-end ownership, engagement, and proactive support.
- Global Team: Collaborate with 120+ global associates across the US, Mexico, India, Australia, and the UK, with rapid growth expected.
Our Current Technical Environment:
- Software: BY Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL, Java, GIT, Rest API, OAuth
- Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Application Architecture: Scalable, resilient, event-driven, secure multi-tenant microservices architecture
- Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, Gradle GIT, Ignite
What You’ll Do:
- Support Engagements: Work with global technical and functional teams to support various customer engagements.
- Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
- Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
- Environment Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
- Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
- Stakeholder Interaction: Interact with internal and external stakeholders and report to management.
- Process Improvement: Identify areas for improvement and automation in routine tasks.
- Continuous Learning: Stay updated with new technologies and products, demonstrate quick learning ability, and maintain good interpersonal and communication skills.
- Architecture Simplification: Drive simpler, more robust, and efficient architecture and designs.