Senior Support Engineer - Microsoft Dynamics 365 CRM

Job Title : CRM Senior Support Engineer

Job Description :

We are looking for a CRM Support Engineer with strong experience in Microsoft Dynamics 365 CRM to manage platform support, troubleshoot issues, handle configurations, and improve CRM performance.

Responsibilities :

• Manage day-to-day operations and support of Microsoft Dynamics 365 CRM.

• Provide technical support and troubleshoot CRM issues.

• Handle CRM incidents, service requests, changes, and configurations.

• Support data migration, cleansing, backups, and data quality.

• Create and maintain CRM reports and dashboards.

• Work with business teams to understand requirements and deliver CRM improvements.

• Maintain CRM documentation, configurations, and processes.

• Ensure CRM security, compliance, and data protection.

• Identify opportunities for platform optimisation and enhancement.

• Collaborate with IT, business teams, and other technology teams.

Requirements :

• 5+ years of experience with Dynamics 365 CRM.

• Strong expertise in Dynamics 365 CRM configuration and development.

• Good to have : Power Platform / Power Apps.

• Proficiency in Power Apps Portals - essential.

• Strong experience in .NET / C# and Web Services.

• Experience with Azure Cloud Services.

• Advanced SQL Server / Oracle / SQL.

• Experience with Plugins, SSIS, Logic Apps, Web Apps, Function Apps.

• Experience with MVC and multi-tier architecture.

• Strong troubleshooting and production support experience.

Good to Have :

• Azure DevOps

• Agile / Lean methodologies

• NoSQL databases

• Healthcare / Health Insurance domain experience.

• Team mentoring and stakeholder management.