ReOrbit
Senior Support Engineer
- Compensation
- Not disclosed
- Location
- Helsinki, FI
- Work setup
- Hybrid
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Nice to have
- Hands-on experience with mission control systems, TT&C systems, ground station systems, telemetry processing, command systems, or operational monitoring platforms.
- Familiarity with scripting, automation, Linux, Windows server environments, virtual infrastructure, networking, databases, APIs, dashboards, or log analytics.
- Experience supporting LEOP, commissioning, mission readiness reviews, simulations, rehearsals, or operational acceptance campaigns.
- Experience with Orbit Determination and Analysis, Mission Planning, flight dynamics interfaces, pass planning, contact scheduling, or mission planning systems.
- Experience working with GSaaS providers, ground station networks, external vendors, or multi-site operational support models.
Full description
ReOrbit is looking for a Senior Technical Support Focal Point, Mission Operations and Ground Segment
As our Senior Technical Support Focal Point for Mission Operations and Ground Segment Systems, you will be the go-to expert who keeps our operational systems running reliably. You will make sure issues are investigated, managed and resolved quickly, from routine support through to live anomalies, and you will help the team grow stronger and more confident along the way.
It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer.
Responsibilities
- Act as a senior technical support focal point for mission operations and ground segment systems, ensuring operational issues are investigated, managed, and resolved effectively.
- Provide second-line and advanced support for mission control systems, ground segment infrastructure, telemetry and command systems, operational tools, and data flows.
- Lead technical troubleshooting during operational issues, anomalies, test campaigns, rehearsals, and mission readiness activities.
- Support Orbit Determination and Analysis, Mission Planning, and related operational products by coordinating inputs, validating outputs, resolving support issues, and ensuring planning data is operationally usable.
- Drive operational automation improvements by identifying opportunities to improve monitoring, alerting, troubleshooting workflows, data checks, reporting, and overall support efficiency.
- Coordinate issue resolution across mission operations, spacecraft engineering, ground segment engineering, flight software, IT, cyber security, vendors, and external service providers.
- Own and improve support processes, including incident management, escalation paths, root cause analysis, corrective actions, and support readiness.
- Lead the creation, review, and improvement of support documentation, troubleshooting guides, operational procedures, training material, and knowledge base content.
- Support the training and mentoring of Support Engineers, operators, and new joiners, helping build team capability and operational confidence.
- Monitor recurring issues, system trends, support metrics, and operational risks, recommending improvements to reduce failures and improve reliability.
Skills and Requirements
- Strong experience in satellite operations, ground segment operations, mission control systems, systems support, or another high-reliability technical environment.
- Proven ability to troubleshoot complex technical issues across operational systems, interfaces, infrastructure, data flows, and support tools.