Pavago
Senior Support Network Engineer
- Compensation
- Not disclosed
- Location
- South Africa; Kenya; Pakistan
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Full time
- Experience
- Not specified
- Category
- Network engineering
- Posted
Skills
Must have
- Flawless written and verbal English communication skills.
- Previous experience in customer-facing technical support roles.
- Hands-on experience with fixed wireless/WISP technologies, including:
- Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
- Experience implementing and supporting OSPF and BGP.
- Experience deploying and troubleshooting PTP and PTMP wireless networks.
- Strong troubleshooting and problem-solving skills.
Nice to have
- Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
- ITSM experience, preferably with Salesforce.
- Experience with:
- Network certifications such as:
Full description
Senior Support Network Engineer – RemotePosition Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.
This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.
What You’ll Do
Network Operations & Support
- Provide technical support to U.S.-based B2B customers.
- Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
- Monitor network performance, resolve outages, and ensure high network availability.
- Diagnose and resolve complex network issues in a timely manner.
Fixed Wireless Infrastructure
- Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
- Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
- Work with wireless platforms including:
- Cambium
- Ubiquiti / UniFi
- Aviat
- Siklu / Ceragon
- Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.
Routing & Network Management
- Implement and maintain dynamic routing protocols, including:
- OSPF
- BGP
- Maintain reliable routing across ISP network infrastructure.
- Support network performance optimization and stability.
Required Experience & Skills
- Flawless written and verbal English communication skills.
- Previous experience in customer-facing technical support roles.
- Hands-on experience with fixed wireless/WISP technologies, including:
- Starlink
- Managed Wi-Fi
- Cambium
- Ubiquiti / UniFi
- Siklu / Ceragon
- Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
- Experience implementing and supporting OSPF and BGP.
- Experience deploying and troubleshooting PTP and PTMP wireless networks.