Senior System Analyst
On-site internal IT role at fast-casual restaurant chain Sarku Japan: monitors servers, networks, and cloud infrastructure, administers access in Microsoft 365/Active Directory (Entra ID), manages endpoints with tools like Intune and Jamf, and provides senior-level tech support to executives and the corporate office in Phoenix, AZ.
- Compensation
- $90K–$110K / yr
- Location
- 4646 E Van Buren St suite 100, Phoenix, AZ 85008, USA
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Business analysis
- Posted
Skills
Must have
- Bachelor's degree in Information Technology, Computer Science, Information Systems, related field, or equivalent experience
- 5+ years of experience in systems administration, IT support, or infrastructure operations, including direct end-user support
- Hands-on experience administering Microsoft 365, Active Directory or Entra ID, and Windows and macOS devices
- Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and wireless
- Experience with endpoint management and monitoring tools such as Intune, Jamf, or similar
- Strong customer service and communication skills, including comfort supporting senior executives
- Knowledge of identity and access management concepts, including role-based access, multi-factor authentication, and access reviews
- Knowledge of endpoint security practices, including patching, encryption, and device compliance
- Knowledge of network and infrastructure monitoring, troubleshooting, and root cause analysis
- Knowledge of IT service management practices, including ticketing, prioritization, and service level expectations
- Ability to lift up to 50 pounds and work on-site in a corporate office environment
- Occasional (<10%) travel to other Sarku Japan locations; ability to participate in an on-call rotation
Nice to have
- Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator, or ITIL Foundation
Full description
Overview
The Senior Systems Analyst keeps Sarku Japan's corporate technology environment secure, reliable, and easy to use. This role monitors system, network, and infrastructure performance, manages authorized access to company systems, and provides hands-on support for employees, executives, and corporate office technology. As a senior member of the Information Technology team, the Senior Systems Analyst resolves complex issues, sets up new employees for success on day one, and helps standardize the tools and processes that support a growing organization.
Essential Responsibilities
The Senior Systems Analyst is accountable for the following essential responsibilities:
- Monitor the performance, availability, and capacity of servers, networks, cloud services, and core infrastructure; investigate alerts, resolve incidents, and escalate to vendors as needed.
- Administer user accounts, permissions, and security groups across Microsoft 365, Active Directory or Entra ID, and business applications, following least privilege and approval standards.
- Conduct periodic access reviews and promptly remove access for terminated or transferred employees in partnership with HR.
- Provide priority technology support for the executive team and corporate office, including devices, meetings, travel setups, and board and committee presentations.
- Serve as a senior escalation point for user and endpoint support, troubleshooting hardware, software, connectivity, and mobile device issues.
- Manage endpoint configuration, patching, antivirus, encryption, and mobile device management to keep devices secure and compliant.
- Coordinate new employee onboarding and offboarding, including account creation, equipment provisioning, system access, and technology orientation.
- Maintain corporate office technology, including conference rooms, audio visual equipment, printers, Wi-Fi, and phones.
- Track hardware and software assets, licenses, and warranties; support purchasing and vendor relationships for IT equipment and services.
- Document procedures, configurations, and knowledge base articles; recommend improvements that reduce recurring issues.
- Support backup, recovery, and business continuity activities, and participate in IT projects and system upgrades.
Qualifications
Minimum qualifications include:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, related field, or equivalent experience.
- 5+ years of experience in systems administration, IT support, or infrastructure operations, including direct end-user support.
- Hands-on experience administering Microsoft 365, Active Directory or Entra ID, and Windows and macOS devices.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, firewalls, and wireless.