Senior System Operations Engineer (Trade Support)

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer (Trade Support) in Technology as part of Infrastructure and End user Services (IES) Group,

supporting Markets Traders and Investment Banking groups.

You will be responsible for providing white glove, end-to-end desktop and voice support to Trading Floor employees and Investment Bankers by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements.

In this role, you will:

• Lead or participate in initiatives and projects and act as a subject matter expert on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments.
• Improve deployment processes, tools, architecture, design, day-to-day technical support, scheduling, and governance models.
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success while driving continuous service improvement.
• Analyze moderately complex technology operations issues that require in-depth review and contribute to the resolution of complex issues.
• Partner with others to deliver technology operations initiatives while leveraging a solid understanding of policies and procedures.
• Collaborate with management and team members to answer questions and resolve problems.
• Provide activity, progress, and status reports to management and communicate critical issues in a timely manner.
• Provide accurate problem identification, ticket documentation, customer communication, and vendor engagement.
• Contribute to planning activities related to technology operations projects and deliverables.
• Execute and oversee production deployments, including but not limited to starting and stopping jobs, updating processing tables, and developing scripts.
• Plan, design, document, and enforce escalation policies and procedures.
• Troubleshoot and triage job failures and work closely with Application Development, Production Support, and vendors to drive root cause identification and resolution.
• Mentor and provide guidance to junior team members.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of experience providing enterprise-level desktop support, including analysis and resolution of moderately complex desktop support issues requiring in-depth review.