Senior Systems Administrator – Desktop Expertise

This is a remote position.

Overview

This is a remote consulting opportunity supporting a government client.

Subcontractor Opportunity: This is not an employee position. The successful consultant must be incorporated and able to provide services through their corporation.

Role Summary

The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization.

The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments.

Key Responsibilities

• Design, deploy, administer, and maintain desktop and laptop environments including inventory management

• Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals

• Manage operating systems and software deployments including updates, patches, and firmware

• Support deployment tools such as SCCM and Intune within an enterprise environment

• Provide Tier 2 and Tier 3 technical support for escalated service incidents

• Track, document, and update service incidents and work orders with accurate reporting

• Administer Active Directory for user account creation, access rights, and policy enforcement

• Install and configure Microsoft 365 tools, Outlook, and enterprise applications

• Perform inventory and asset management for workstation hardware and software

• Conduct routine maintenance on client workstations and software applications

• Provide coaching and mentorship to technical support staff and field technicians

• Support knowledge sharing and continuous improvement initiatives

Key Deliverables

• Resolved service incidents and escalated support issues

• Accurate incident, work-order, and asset documentation

• Desktop deployment and configuration standards

• Inventory and asset management records

• Technical support documentation and operational reports

• Process improvement recommendations

Requirements

QualificationsEducation and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset

• Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset

• ITIL or service management certifications considered an asset

Experience

• Proven experience supporting enterprise desktop and laptop environments

• Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory

• Experience using SCCM, Intune, and deployment tools

• Extensive Helpdesk experience including incident tracking and management

• Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms

• Strong organizational, documentation, and communication skills

• Demonstrated analytical and problem-solving skills

• Experience providing technical leadership or mentoring staff considered an asset