Senior Systems Administrator, IT Applications
Senior ITSM systems administrator at Ryan's Hyderabad office: administers and configures the Ivanti Neurons and Xtraction suites, implements ITIL-aligned ITSM processes (Incident, Problem, Change), builds integrations with third-party tools, and mentors junior developers. Core tech: Ivanti, ITIL, Azure DevOps/Jira, SQL.
- Compensation
- Not disclosed
- Location
- Hyderabad Block A
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Devops
- Posted
Skills
Must have
- Bachelor's degree in a relevant field and/or equivalent experience/training
- 5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or similar role
- Proven experience with ITSM platforms, including Ivanti (preferred) or similar (ServiceNow, Cherwell, BMC)
- Strong understanding of ITIL frameworks and best practices
- ITIL Foundation Certification required; advanced ITIL certifications preferred
- Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.)
- Experience designing and implementing ITAM processes (CMDB, Assets, Discovery, etc.)
- Experience designing and implementing integrations with third-party tools using Webhooks, APIs, or iPaaS
- Effective verbal and written communication skills with business partners and IT staff
- Problem-solving skills to research problems and recommend solutions
- Proficiency in ITSM Low-Code applications and modules, including configuration and customization
- Intermediate to advanced knowledge of the Ivanti Java expression editor
- Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira
- Understanding of database management and reporting tools for ITSM platforms
Nice to have
- Familiarity with project management methodologies and tools; PMP or equivalent certification a plus
- Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection
- Understanding of SQL databases and SQL queries
- Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow)
Full description
Why Ryan?
- Global Award-Winning Culture
- Flexible Work Environment
- Generous Paid Time Off
- World-Class Benefits and Compensation
- Rapid Growth Opportunities
- Company Sponsored Two-Way Transportation
- Exponential Career Growth
The Senior Systems Administrator, ITSM, analyzes business requirements and delivers optimal solutions using ITSM best practices and tools, including the Ivanti suite. This role is critical in ensuring ITSM processes are effectively implemented, aligned with business goals, and adhere to ITIL frameworks and internal Standards. The Senior Systems Analyst will lead ITSM-related projects, maintain the health and functionality of ITSM applications, and coordinate across IT and business teams to drive operational excellence.Duties and responsibilities, as they align to Ryan’s Key ResultsPeople:
- Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
- Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
- Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
- Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
- Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
- Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.
Client:
- Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
- Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
- Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
- Provides guidance and leadership on the ITSM platforms' capabilities and features.
- Provides training and support to end-users on Ivanti products.
- Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
- Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
- Manage users, groups, roles, and access controls in alignment with security and governance standards
- Troubleshoot platform and application issues, identifying root cause and implementing corrective actions