Senior Systems Engineer - Messaging Expert

The Position

Join Boehringer Ingelheim’s Global Collaboration and Event Technology – Messaging team and help transform enterprise messaging services. As a Senior Systems Engineer, you will lead the delivery and support of secure, scalable, and reliable messaging solutions while driving data-driven, automated, and AI-enabled operations across a global environment. This role combines technical expertise, operational leadership, and innovation to enhance user experience and service performance worldwide.

##
Duties and Responsibilities

• Provide expert-level administration and support for Exchange Online and Microsoft Defender.

• Design, manage, and optimize enterprise email architecture across cloud-based, hybrid, and on-premises environments.

• Manage mail routing, transport, message delivery, connectors, gateways and SMTP relay infrastructure

• Manage messaging-related DNS and domain configurations, including email authentication through SPF, DKIM, DMARC, MTA-STS, and TLS reporting.

• Secure mail transport and manage message encryption, anti-phishing, anti-spoofing, threat protection, and incident response.

• Manage shared and functional mailboxes, distribution groups, dynamic distribution groups, and mail-enabled directory objects.

• Support client connectivity, mobile messaging, calendaring, critical notifications, and communication integrations.

• Monitoring, message tracing, service health, capacity, performance, reporting and operational analytics

• Use operational data, dashboards and service-health indicators to improve reliability, transparency and decision making.

• Identify repetitive work and implement controlled automation, orchestration and self-healing operational workflows.

• Develop practical AI-assisted capabilities for incident triage, knowledge retrieval, troubleshooting, anomaly identification, root cause analysis and operational reporting.

• Measure outcomes such as reduced manual effort, faster resolution, improved service stability and better support experience.

##
Requirements:

• Strong experience supporting enterprise messaging and communication services in a complex, globally distributed environment.

• Demonstrated ability to perform System Lead, System Lead Delegate or Subject Matter Expert responsibilities.

• Understanding of data management, generative AI, AI agents or intelligent operations, with the ability to translate operational needs into practical use cases.

• Strong analytical, troubleshooting, documentation, communication and stakeholder-management skills.