Senior Systems Engineer, User Support

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Senior Systems Engineer (Team Lead) is responsible for the administration and operation of the firm’s Infrastructure. This role requires an in-depth knowledge of Active Directory, Azure, MFA, VMware ESX, Windows security, and related technologies. The candidate will be part of the Cloud & Compute Engineering group. Candidate must be a self-starter, and demonstrate experience managing projects to completion. Candidate must be self-motivated, well organized and must have strong communications skills. This position works very closely with the Cloud, Compute and Messaging Engineering Teams and Senior Systems Engineers of IT Operations.

Job Functions:

• Candidate MUST have strong Power Shell scripting experience as well as operational responsibility over the Active Directory, DNS, DHCP and PKI services.
• Strong Azure Iaas + PaaS and Office 365/Exchange Online experience.
• Install and maintain hardware and software on a virtualized Windows network.
• Develop processes and procedures to ensure managed environments maintain the highest levels of availability, security, and quality.
• Lead the security work stream of Active Directory consolidation program; Identify risks and provide guidance regarding remediation of gaps, to facilitate delivery of a hardened and sustainable AD environment. Deliver scripted solutions to assist with discovery and remediation of ad-hoc security gaps.
• Follow all set procedures and policies pertaining to the Change Management system.
• Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages.
• Manage "crisis situations" to a satisfactory conclusion (even under stress).
• Provide guidance on topics broadly related to information security risk and compliance.
• Serves as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
• Candidate must be able to accommodate schedule flexibility to deal with escalations and occasional changes during non-core business hours.

Required Skills

• A minimum of 5 years of relevant experience supporting a production environment.
• At least 3 to 5 years of relevant practical experience managing/troubleshooting authentication services.
• At least 5 plus years of strong Automation Experience.(PowerShell/Scripts/Terraform)
• At least 5 years of advanced level Active Directory experience.
• Knowledge of AKS, Kerberos, LDAP, Active Directory, DNS, DHCP.